Madison Cassidy
Bella Medspa
Milton,Georgia
1
Certification
8
years of professional experience
Professional hospitality worker with a track record of ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing teams and multiple tasks, handling customers, and maintaining a clean and organized workspace. Extensive experience within the hospitality and beauty industries. Reliable and results-driven, with a positive attitude and excellent communication skills.
Work History
Front Desk Receptionist
11 Months- Worked within their exceptional Medical Spa
- Greeted clients and managed check-in, check-out, and appointment flow.
- Answered multi-line phone calls, responded to inquiries, and directed patients to appropriate services.
- Scheduled consultations and treatments using booking software to maintain organized daily calendars.
- Processed payments, verified client information, and maintained accurate front office records.
- Involved in EMR implementation and chart record systems between NexTech and IntelliPract.
- Trained incoming reception staff and maintained lead of the desk within the Medical Spa.
Front Desk Receptionist
1 Year 5 Months- Manage appointment scheduling and maintain organized calendars for Spa
- Manage daily administrative tasks and support office operations efficiently
- Provide clients with information on services, packages, and specials
- Assisted estheticians and staff during and outside of services, ensuring seamless operations
Server and Management
1 Year 6 Months- Served food and beverages to multiple guests with focused attention to customer needs
- Work with POS system to place orders, manage bills, and handle other needs towards clientele
- Coordinated logistics for events and parties to ensure seamless execution.
- Maintain professional, organized, and safe environment for employees and patrons
- Address customer complaints or concerns professionally, ensuring positive resolution
- Trained incoming employees to enhance team performance and service quality
Server
10 Months- Provide exceptional service as a server
- Worked within a fine dining environment and ensured all guests had wonderful dining experiences
- Coordinated events such as: weddings, birthdays, etc
Server
7 Months- Provide exceptional service as a full time server
- Retained consistent knowledge of seasonally altered menus
- Have performed further positions: Food Runner, Busser, Hostess
Server
3 Years 8 Months- Provide exceptional service as a lead server
- Have performed further positions; Expo, Food Runner, Busser, Hostess
Education
Associates of Business - Marketing
- Esthetics
High School Diploma
Assistant Laser Practitioner
Skills
Team management
Service and customer skills
Proficient in sales strategies
Office coordination
Strong work ethic
Client relations
Strong problem solver
Innovative thinking
Accomplishments
- Skills USA: Competed across the state of Georgia for Milton HS for two consecutive years. Involved building leadership and team exercises.
- Mock Trial: Represented Milton HS and built extensive knowledge on the judicial system.
- Athletic History: Competed in high-level soccer for over a decade, developing strong teamwork, communication, discipline, and leadership skills in a goal driven environment.
- Experience Abroad: Lived abroad for three years, with travel to the a multitude of countries including Europe, Spain, North and South America
- Commitment to Work: Have maintained steady work during high school, college, and there after; including experience in hospitality, spa, and surgical environments.
Certification
- Licensed Esthetician, The Skin Institute of Atlanta, As of March 2026
Timeline
Front Desk Receptionist
The Swan Center for Plastic Surgery
12.2025 - CurrentRead More
Front Desk Receptionist
Bella Medspa
06.2025 - CurrentRead More
Server and Management
Hyde Brewing
02.2024 - 08.2025Read More
Server
Milton's Cuisine & Cocktails
05.2023 - 03.2024Read More
Server
The Hound
10.2022 - 05.2023Read More
Server
Tres Lunas Infused Tequila Bar
12.2018 - 08.2022Read More
Milton High School
High School Diploma
Read More
Skin Institute of Atlanta
from Esthetics
Read More
Kennesaw State University
Associates of Business from Marketing
Read More
DERMANI
Assistant Laser Practitioner
Read More