Madison Denk
New Bern,NC
Summary
As a hardworking Fine Dining Server and Professional, I bring to the table proven expertise in time management skills and exceptional relationship-building. My goal is to continue to deliver exceptional dining experiences to bring people together and improve restaurant efficiency, meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Baxter’s 1892
New Bern, NC
08.2023 - 05.2024
- Stayed informed about daily specials, new menu items, promotions
- Collaborated with restaurant team members to optimize restaurant operations.
- Played a role in educating and mentoring new servers.
- Effectively communicated customer allergies and special requests to kitchen staff.
- Provided prompt and professional responses to guest inquiries and concerns.
- Executed opening and closing responsibilities, which entailed arranging the dining space and replenishing inventory.
- Ensured customer satisfaction through excellent service.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server/Customer Service Associate Cashier
Vine
New Bern, NC
03.2022 - 05.2024
- Contributed to the training of new servers.
- Ensured precise handling of financial transactions while adhering to established procedures.
- Managed guest inquiries and complaints with professionalism.
- Maintained accurate records of all shift transactions as per regulatory and organizational guidelines.
- Ensured precise recording of orders through cash register and point-of-sale system.
- Delivered exceptional customer service to exceed client expectations.
- Ensured courteous, quick, and efficient service to all guests.
- Worked alongside team members to enhance efficiency in a fast-paced restaurant environment.
- Consistently monitored the dining room to maintain cleanliness and proper set-up at all times.
- Ensured accurate and timely order-taking from customers.
- Kept up-to-date with daily specials, new menu additions, and promotional offers.
- Maintained quality and consistency in beverage preparation by using standard recipes.
- Performed tasks including setting up the dining area and restocking supplies for opening and closing.
- Provided phone support for customers on store operations, product details, and placing orders.
Hostess
37th Street Pizzeria
New Bern, NC
08.2021 - 12.2021
- Managed waiting list to ensure timely seating of all parties.
- Addressed customer concerns in a swift and professional manner.
- Managed inventory of tableware, linens, and condiments to meet demand and avoid shortages.
- Exhibited excellent communication and interpersonal abilities while engaging with customers.
- Provided support to servers by helping with table bussing during busy shifts.
- Supported in preparing the establishment for start and end of day operations.
- Provided excellent customer service by addressing customer needs promptly.
- Maintained accurate records of customer information in reservation system.
- Strived for continuous compliance with health and safety regulations.
- Maintained accuracy in processing cash payments and diligently reconciled daily transactions.
- Effectively communicated customer orders with kitchen staff.
- Greeted guests warmly upon arrival, seating them promptly.
Education
Associate of Arts - Sociology
Craven Community College
New Bern, NC05-2024
High School Diploma -
Craven Early College High School
New Bern, NC05-2024
Bachelor of Arts - Sociology
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Effective customer upselling
- Quality Control
- High-volume dining
- Service prioritization
- Menu knowledge
- Performance Improvement
- Suggestive Selling
- Strong Work Ethic
- Professional Appearance
- Exceptional customer service
- Relationship Management
- Positive and professional
- Food inspection
- Supply Restocking
- Table Setting
- Guest Engagement
- Order Management
- Food Running
Timeline
Server
Baxter’s 1892
08.2023 - 05.2024
Server/Customer Service Associate Cashier
Vine
03.2022 - 05.2024
Hostess
37th Street Pizzeria
08.2021 - 12.2021
Associate of Arts - Sociology
Craven Community College
High School Diploma -
Craven Early College High School
Bachelor of Arts - Sociology
University of North Carolina At Chapel Hill