Madison Fernandes
Upton,MA
Summary
Proven leader with a track record of enhancing the customer experience at Red Rock Grill & Bar, adept in guest complaint resolution and maintaining high service standards. Excelled in fast-paced environments, demonstrating exceptional communication and strong leadership. Skilled in hospitality, ensuring smooth operations and positive work environment.
Overview
9
9
years of professional experience
Work History
Hostess
Red Rock Grill & Bar
07.2023 - Current
- Supports servers, food runners, and bussers by keeping dining area ready for every guest.
- Works with other front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Takes reservations and to-go orders by phone, answering customer questions, and informs of accurate wait times.
- Answers customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greets customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills, and accept payments.
- Supported needs of 12-person wait staff who attended to specific needs of countless customers daily for grill and bar restaurant with social relevancy and intentionality.
Soccer Referee
Massachusetts State Referee Committee
09.2022 - 11.2022
- Examined equipment for proper functionality and promoted safe playing conditions.
- Addressed rule infractions or complaints by participants to assess any necessary penalties.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Managed player substitutions to establish smooth and productive flow of game.
- Exercised decisions on goals, offsides and fouls to determine accuracy and fairness of game results.
Babysitter
Kim Mantyla
02.2021 - 02.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Planned fun outings and educational activities to keep children entertained.
- Monitored children's play activities to verify safety.
Dog Walker
Mary Mirano
06.2016 - 11.2017
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Provided dogs with exercise and fresh air to promote dog health.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Made owners comfortable with care by following instructions and meeting dog needs.
Education
No Degree - N/A
Nipmuc Regional High School
Upton, MA07-2026
Skills
- Guest complaint resolution
- Exceptional communication
- Strong interpersonal skills
- Teamwork and collaboration
- Emotional intelligence
- Effective multitasking
- Hospitality and accommodation
- Customer service
- Detail-oriented
- Strong leadership
Timeline
Hostess
Red Rock Grill & Bar
07.2023 - Current
Soccer Referee
Massachusetts State Referee Committee
09.2022 - 11.2022
Babysitter
Kim Mantyla
02.2021 - 02.2022
Dog Walker
Mary Mirano
06.2016 - 11.2017
No Degree - N/A
Nipmuc Regional High School
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