Madison Harris
Brookings,OR
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Jots Resort. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and problem-solving skills. Adept at managing front desk operations and maintaining high sanitation standards, ensuring a welcoming environment for all guests.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Jots Resort
Gold Beach, Oregon
07.2025 - Current
- Greeted guests warmly, creating welcoming atmosphere that enhanced overall check-in experience.
- Scheduled appointments and coordinated reservations for guests and staff seamlessly.
- Resolved guest complaints professionally, ensuring satisfactory outcomes and fostering positive guest relations.
- Maintained organized front desk environment, streamlining operations to enhance guest service delivery.
- Processed payments and managed billing inquiries accurately and efficiently.
- Collaborated with housekeeping to ensure timely room readiness for guests.
Employee
Sprezzetura, Pizza, Pasta & Deli
Brookings, Oregon
04.2024 - 01.2025
- Greeted customers, seated them promptly, and served beverages to create welcoming dining experience.
- Managed large party tables while ensuring a smooth front-of-house operation.
- Answered phone calls and processed takeout, delivery, and online orders efficiently.
- Rolled silverware and filled sauces to ensure readiness for service and maintain cleanliness standards.
- Executed deep cleaning tasks at end of night to uphold standards.
- Prepared handmade dough for pizzas and breadsticks at a clean workstation. for pizzas and breadsticks while maintaining a clean station.
- Built and fired pizzas, portioned products, cut vegetables, and prepared salads.
- Collaborated with diverse coworkers to resolve issues and strengthen team dynamics.
Employee
Dairy Queen
Brookings, OR
06.2023 - 04.2024
- Processed cash and card payments to ensure accurate and efficient transactions.
- Returned correct change while maintaining customer satisfaction.
- Proficiently read back orders to ensure accuracy during drive-thru service.
- Resolved issues promptly and professionally to enhance customer experience.
- Requested missing items from kitchen staff to minimize service delays.
- Maintained cleanliness and organized stock levels to support smooth operations.
- Arranged bags of food for efficient service according to standards for optimal presentation.
- Developed versatility by training in multiple service positions, improving team flexibility and customer satisfaction.
Hostess
Catalyst Seafood
Brookings, OR
09.2022 - 06.2023
- Greeted and seated customers upon arrival.
- Took food and drink orders for tables promptly.
- Served meals to guests, ensuring satisfaction through attentive service.
- Coordinated reservations and managed waitlist to optimize seating flow.
- Processed takeout orders and answered phone inquiries to enhance customer experience.
- Processed payments accurately, including cash and card transactions.
- Maintained cleanliness by busing tables and sanitizing common areas.
- Managed seasonal crab orders by coordinating with suppliers to ensure timely delivery and quality., ensuring proper handling and storage. to ensure freshness and quality for customer satisfaction., including weighing, cleaning, and preparation.
Education
High School -
Brookings-Harbor High School
Brookings, Oregon01.2025
Skills
- Customer service and guest relations
- Time management and organization
- Effective communication
- Problem solving and conflict resolution
- Attention to detail
- Team collaboration
- Sanitation and front desk operations
References
- Mariah Baron, Manager at Catalyst Seafood, 541-661-4083
- Tony Baron, Softball Coach at BHHS and Co-owner of Catalyst Seafood, 541-661-4085
- Vanessa Nidiffer, Volleyball Coach and French Teacher at BHHS, 541-251-3714
- Michelle Prudden, Teacher of Paths 2 Future at BHHS, 541-251-1484
- Max Whitley, Golf coach and Business teacher at BHHS, 541-290-5300
- Heather, Manager of DQ, 541-373-7484
- Tammy, Manager at DQ, 541-254-3791
- Katie, Manager at DQ, 541-251-2515
- Bart, Owner of DQ, 541-661-5122
- Linda, Owner of DQ, 541-261-5121
- Dianne Schofield, Owner of Sprezzetura, 503-754-4113
- Andy Talbot, BOH Manager at Sprezzetura, 541-415-4037
- Ashley Benson, FOH Manager at Sprezzetura, 707-458-8454
- Ashley Cook, Manager at Catalyst and Sprezzetura, 541-251-0688
- Kyle Bliss, FOH Manager at Sprezzetura, 541-661-7489
Timeline
Front Desk Receptionist
Jots Resort
07.2025 - Current
Employee
Sprezzetura, Pizza, Pasta & Deli
04.2024 - 01.2025
Employee
Dairy Queen
06.2023 - 04.2024
Hostess
Catalyst Seafood
09.2022 - 06.2023
High School -
Brookings-Harbor High School