Summary
Overview
Work History
Education
Skills
Timeline
Server

Madison Hayes

Southfield,MI

Summary

Motivated sever/ sales associate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Server

Chick Fill A
10.2022 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Bucharest Grill
07.2020 - 10.2022
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • handled money when customers purchased food.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Processed orders and sent to kitchen employees for preparation.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

TJ MAXX
06.2022 - 07.2022
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Achieved or exceeded company-defined sales quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

West Bloomfield High School
West Bloomfield, MI

Skills

  • Sales Expertise
  • Quality Control
  • Food Preparation and Safety
  • Cash Handling
  • Menu Memorization
  • Stocking and Replenishing
  • Food Sales and Promotion
  • Suggestive Selling
  • Assist Customers
  • Order Supplies
  • Server Training
  • Menu Item Recommendation
  • Front of House Display Creation
  • Guest Flow
  • Course Suggestions
  • Dessert Preparation
  • Condiment Refilling
  • Warm and Friendly
  • Cash Register Operations
  • Critical Thinking
  • Time Management
  • Transactions and Cash Handling
  • Coordination
  • Troubleshooting
  • Persuasion
  • Negotiation

Timeline

Server

Chick Fill A
10.2022 - Current

Sales Associate

TJ MAXX
06.2022 - 07.2022

Server

Bucharest Grill
07.2020 - 10.2022

West Bloomfield High School

Similar Profiles

CREATE PROFILE
Madison Hayes