Madison Hockman
Monroe,NC
Summary
Experienced guest service professional with a background in serving, cash handling, and payment processing. Known for strong attention to detail, clear communication, and fast, accurate service in busy dining and retail settings.
Overview
12
12
years of professional experience
Work History
Server
Jonathan's Restaurant
Mathews, NC
03.2023 - Current
- Welcomed guests and shared menus in dining room.
- Explained menu items to guests to enhance their dining experience., specials, and ingredient details to enhance guest experience.
- Served meals and drinks while keeping table timing and order accuracy.
- Assured guest satisfaction by promptly addressing dining room concerns.
- Recorded food and beverage orders with pen and paper.
- Refilled drinks, cleared tables, and reset dining areas for new guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered exceptional customer service to maintain high satisfaction levels.
Debt Collector
Debt Collector
Monroe, NC
08.2017 - 12.2020
- Negotiated payment arrangements with borrowers through inbound and outbound calls.
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Managed delinquent consumer accounts using company collection systems and call logs.
- Reviewed account histories to verify balances, due dates, and contact details.
- Documented collection activity and debtor promises in CRM records.
- Followed FDCPA rules and company policies during collection conversations.
- Maintained professional communication with customers during sensitive payment discussions.
- Escalated unresolved accounts to supervisors for further action and review.
- Verified accuracy of account information and updated records accordingly.
- Handled incoming payments from customers to maintain account accuracy. from customers according to established procedures.
- Explained the consequences of non-payment in a professional manner.
Cashier
McDonlds
Concord, NC
01.2020 - 11.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced register drawer and prepared change for front counter transactions
- Welcomed guests at McDonald's with a friendly demeanor and processed cash, card, and mobile payments
- Handled drive-thru orders and relayed customer requests to kitchen staff
- Maintained clean cashier station and organized receipt supplies
- Supported team during rush periods by managing multiple customer lines
Cashier
BP Gas Station
Monroe, NC
04.2015 - 08.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced register drawer and prepared change for front counter transactions
- Issued receipts and corrected payment errors with accuracy
- Maintained clean cashier station and organized receipt supplies
- Supported team during rush periods by managing multiple customer lines
Education
GED -
SPCC
Monroe05-2019
Skills
- Menu knowledge
- Order taking
- Table service
- Payment processing
- Cash handling
- Upselling techniques
- Wine pairing
- Dining room setup
- Guest relations
- Daily specials memorization
- Attention to detail
- Problem solving
- Conflict resolution
- Positive and professional
- Customer service
- Hostess support
Timeline
Server
Jonathan's Restaurant
03.2023 - Current
Cashier
McDonlds
01.2020 - 11.2020
Debt Collector
Debt Collector
08.2017 - 12.2020
Cashier
BP Gas Station
04.2015 - 08.2015
GED -
SPCC