Madison Miller
Lima,OH
Summary
Dynamic Patient Access Registrar with a proven track record at St Rita's, excelling in insurance verification and patient registration. Recognized for enhancing patient satisfaction through efficient processes and strong organizational skills. Adept at team leadership and communication, consistently improving operational efficiency and fostering a welcoming environment for patients.
Overview
7
7
years of professional experience
Work History
Patient Access Registrar
St Ritas
Lima, OH
01.2025 - Current
- Maintained accurate patient records with diligent data entry and attention to detail.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Sales Representative
Hobby Lobby
Lima, OH
11.2021 - 01.2025
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Stayed up-to-date with industry trends to position company as market leader.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Exceeded sales targets through effective planning and goal setting.
Pretzel Maker Manager
Auntie Anne's Pretzels
Lima, Ohio
09.2018 - 11.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new employees on proper pretzel-making techniques, fostering consistent product quality across the team.
- Led weekly team meetings focused on discussing operational improvements, challenges faced, and sharing best practices among staff members.
- Contributed to increasing foot traffic by engaging with potential customers at nearby tables or passing by the store front.
Education
High School Diploma -
Bath Local Schools
Bath, United States05-2024
Skills
Strong organization
Information collection
Fee collection
Insurance verification
Patient registration
HIPAA compliance
Medical terminology
Paging systems
Friendly and outgoing
Team leadership
Verbal and written communication
Money handling
Phone and email etiquette
Timeline
Patient Access Registrar
St Ritas
01.2025 - Current
Sales Representative
Hobby Lobby
11.2021 - 01.2025
Pretzel Maker Manager
Auntie Anne's Pretzels
09.2018 - 11.2023
High School Diploma -
Bath Local Schools
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