Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Hi, I’m

Madison Schoonmaker

Shepherdsville,KY
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Madison Schoonmaker

Summary

Proven hostess/server at Cattleman's Roadhouse, adept in customer service and multitasking, significantly reduced wait times through effective team coordination. Trained new staff, ensuring adherence to high service standards. Excelled in payment processing and cultivating relationships with regulars, demonstrating reliability and empathy.

Overview

2
years of professional experience

Work History

Cattleman's Roadhouse

Hostess/Server
07.2022 - Current

Job overview

  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and ensuring their satisfaction with their service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Advised customers about special offerings and menu items to help drive sales.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Cultivated warm relationships with regular customers.

Education

Abeka Academy
Pensacola, FL

High School Diploma
06.2024

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Payment Processing
  • Front-of-house display creation
  • Flexible and Adaptable
  • Team Player
  • Reliable and Trustworthy

Timeline

Hostess/Server

Cattleman's Roadhouse
07.2022 - Current

Abeka Academy

High School Diploma
Availability
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Madison Schoonmaker