Madison Shepard
Ina,IL
Summary
Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Burton's Cafe
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Student Worker
Rend Lake College
08.2022 - Current
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Took meeting notes and compiled paperwork to support department.
- Gathered, organized and input information into digital database.
Hostess
Rare Chop House
02.2022 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Hospitality Management
SIU-C
Carbondale, IL05.2025
Associate of Applied Science - Culinary Arts
Rend Lake College
Ina, IL05.2023
High School Diploma -
Mt. Vernon Township High School
Mt. Vernon, IL05.2022
Certificate - Entrepreneurship
Rend Lake College
Ina, IL05.2022
Skills
- Order Management
- Safe Food Handling
- Guest Engagement
- Food Running
- Food Inspection
- Table Setting
- Table Bussing
- Event Preparation
Timeline
Server
Burton's Cafe
05.2023 - Current
Student Worker
Rend Lake College
08.2022 - Current
Hostess
Rare Chop House
02.2022 - 08.2022
Bachelor of Science - Hospitality Management
SIU-C
Associate of Applied Science - Culinary Arts
Rend Lake College
High School Diploma -
Mt. Vernon Township High School
Certificate - Entrepreneurship
Rend Lake College
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