Madison Smith
Lexington,KY
Summary
A hardworking and committed individual offering over 6 years of solid skills in customer relations and resilience to handle fast-paced professional environments. Bringing multitasking abilities while maintaining organization and effective communication. Eager to apply my academic knowledge and hands-on experience learned from a variety of business ventures.
Overview
3
3
years of professional experience
Work History
Server
Nic and Norman's
Lexington, KY
04.2023 - 11.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Sales Associate
E. Leigh's
Lexington, KY
07.2022 - 12.2022
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Tracked sales performance metrics to identify trends in the market place.
- Suggested ideas for improving store operations and increasing profits.
Accounts Payable Associate
Greenelane HD
Paducah, KY
05.2022 - 09.2022
- Processed and maintained accounts payable records, ensuring accuracy of information.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Prepared weekly check runs, wire transfers and ACH payments.
Spa Concierge
Woodhouse Day Spa
Lexington, KY
01.2021 - 05.2021
- Greeted guests upon arrival, provided information about spa services and amenities, and answered any questions or concerns.
- Scheduled and confirmed appointments with clients via telephone and email correspondence.
- Performed data entry into computer system to update client profiles and records.
- Assisted in training new Spa Concierges on proper procedures for handling guest inquiries.
- Managed stock levels of retail items in the Spa store, recommending promotional offers to customers.
Education
Bachelor of Arts - Business And Organizational Communication
University of Kentucky
Lexington, KY05.2023
Skills
- Business Development
- Social Media Networking
- Interpersonal Skills
- POS System Operation
- Merchandise Display
- Sales Development
- Quickbooks
- Microsoft Excel
- General Accounting
- Guest Relations
Timeline
Server
Nic and Norman's
04.2023 - 11.2023
Sales Associate
E. Leigh's
07.2022 - 12.2022
Accounts Payable Associate
Greenelane HD
05.2022 - 09.2022
Spa Concierge
Woodhouse Day Spa
01.2021 - 05.2021
Bachelor of Arts - Business And Organizational Communication
University of Kentucky
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