Madison Stollings
Chillicothe ,OH
Summary
Dynamic and compassionate healthcare professional with proven expertise in emergency response and patient care, honed at Ross County Sheriff's Office and various medical facilities. Excels in critical thinking and computer skills, adept at handling high-pressure situations with exceptional stress tolerance. Demonstrated ability to improve patient satisfaction and outcomes through active listening and quick, decisive actions.
Energetic and composed individual with excellent multitasking abilities and calm demeanor under pressure. Familiar with emergency response protocols and adept at operating complex communication systems. Committed to facilitating prompt and accurate dispatching to ensure community safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Ross County Sheriff's Office
11.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
EMT-Basic
Physicians Ambulance Service
06.2023 - 11.2023
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
EMT-Basic
Donald Martens & Sons Ambulance Service
03.2022 - 06.2023
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
STNA
Brethren Care Village
02.2020 - 05.2022
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
STNA
Heartland of Chillicothe
12.2018 - 12.2019
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
No Degree - Nursing
Ohio University
Athens, OHHigh School Diploma -
Ross County Christian Academy
Chillicothe, OH05-2019
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Typing speed
- Stress tolerance
- Memory retention
- Information gathering
- Map reading skills
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- EMT-Basic
- Fire 1 Certification
Timeline
911 Dispatcher
Ross County Sheriff's Office
11.2023 - Current
EMT-Basic
Physicians Ambulance Service
06.2023 - 11.2023
EMT-Basic
Donald Martens & Sons Ambulance Service
03.2022 - 06.2023
STNA
Brethren Care Village
02.2020 - 05.2022
STNA
Heartland of Chillicothe
12.2018 - 12.2019
No Degree - Nursing
Ohio University
High School Diploma -
Ross County Christian Academy
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