Madison Sullivan
Mount Laurel
Summary
Detail-oriented administrative professional with experience in handling sensitive information, maintaining accurate records, and ensuring data integrity in high volume environments. Demonstrated ability to process information efficiently, meet deadlines, and maintain a high level of accuracy while managing multiple tasks. Strong computer, organizational, and communication skills.
Overview
8
8
years of professional experience
Work History
Registrar
Virtua Health Hospital
Voorhees
12.2023 - Current
- Managed patient registration processes to ensure accurate data collection.
- Coordinated with healthcare staff to facilitate patient admissions efficiently.
- Verified insurance coverage and eligibility, ensuring accurate patient records and reducing registration errors.
- Collected and processed co- payments and maintained accurate financial documentation.
- Scheduled imaging and radiology appointments
- Managed high volume incoming phone calls, responding to inquiries from patients, nurses, physicians, and insurance representatives.
- Maintained confidential patient records in compliance with HIPAA and organizational policies.
- Demonstrated strong multitasking, attention to detail, organizational, and customer service skills in a fast paced healthcare environment.
Cocktail Server
Parx Casino
Bensalem
04.2022 - 12.2023
- Provided exceptional customer service in a fast-paced casino environment
- Took and memorized multiple beverage orders, ensuring accurate and timely service
- Built positive relationships with guests through strong communication and interpersonal skills
- Prepared and served alcoholic and non-alcoholic beverages
- Maintained compliance with company policies, alcohol service regulations, and safety standards
- Trained new servers on service standards and operational procedures at Parx Casino.
Customer Service Associate
Wawa
Philadelphia
04.2018 - 04.2022
- Handled customer complaints with empathy, resolving issues promptly and effectively.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new staff on company policies, procedures, and customer service techniques.
- Assisted managers with shift operations
- Supported inventory management by restocking shelves and monitoring product availability.
Education
High School Diploma -
St. Hubert Catholic High School
Philadelphia06-2019
Some College (No Degree) - Health Sciences
Rowan College At Burlington County
Pemberton, NJSkills
- Patient registration
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Effective communication
- Organizational skills
- Multitasking ability
- Time management
- Adaptability
- Critical thinking
Timeline
Registrar
Virtua Health Hospital
12.2023 - Current
Cocktail Server
Parx Casino
04.2022 - 12.2023
Customer Service Associate
Wawa
04.2018 - 04.2022
High School Diploma -
St. Hubert Catholic High School
Some College (No Degree) - Health Sciences
Rowan College At Burlington County