Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Winesett

Shalimar,FL

Summary

Dynamic customer service professional with seven years of experience at Publix, excelling in complaint handling and problem resolution. Recognized for training new hires and enhancing team efficiency. Have proven ability to manage cash handling with precision while multitasking effectively. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Staff Member

Publix
02.2018 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Sales Associate

Journeys Kids
07.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Esthetician

Elite School of Cosmetology
1005a E John Sims Pkwy, Niceville Fl
04-2025

High School Diploma -

Choctawhatchee High School
110 Racetrack Rd NW
05-2019

Skills

  • Customer Service
  • Complaint handling
  • Problem resolution
  • Money handling
  • Multitasking and organization
  • Staff training
  • Decision-making

Certification

Barbicide Certification

Timeline

Customer Service Staff Member

Publix
02.2018 - Current

Sales Associate

Journeys Kids
07.2017 - 01.2018

Esthetician

Elite School of Cosmetology

High School Diploma -

Choctawhatchee High School

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Madison Winesett