Madison Wright
Munfordville,KY
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Cashier Team Lead
Buc-ee's
Smiths Grove, KY
11.2024 - 03.2026
- Supervised cashier team ensuring efficient customer service and smooth operations.
- Trained new cashiers on register systems and customer interaction protocols.
- Managed cash handling procedures to ensure accuracy and security of transactions.
- Collaborated with management to improve checkout processes and enhance team performance.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Monitored cashier performance, providing feedback as needed.
Talent Acquisition Specialist
Metalsa Structural Products
Elizabethtown, Kentucky
02.2024 - 09.2024
- Conducted candidate sourcing through job boards and social media platforms.
- Collaborated with hiring managers to identify staffing needs and role requirements.
- Managed applicant tracking system to maintain updated candidate profiles.
- Coordinated recruitment events to attract potential talent for open positions.
- Assisted in creating recruitment strategies to enhance talent pipeline efficiency.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Conducted initial phone screens of potential candidates.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Participated in team meetings to discuss current recruitment initiatives.
- Facilitated screening interviews to evaluate candidate qualifications and fit.
Receptionist
The Getaway on Main
Munfordville, KY
08.2023 - 02.2024
- Greeted guests warmly and managed front desk operations efficiently.
- Answered phone calls promptly and directed inquiries to appropriate staff members.
- Managed appointment scheduling for clients and maintained organized calendars.
- Handled guest check-ins and check-outs, ensuring smooth transitions.
- Maintained cleanliness and organization of the reception area at all times.
- Processed payments and handled cash transactions accurately and securely.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
Associate of Science -
Southcentral Kentucky Community And Technical College
Glasgow, KY 02.2021 - 12.2023
Hart County High School
Munfordville, KYSkills
- Cash handling
- Customer service
- Team leadership
- Training and onboarding
- Candidate evaluation
- Appointment scheduling
- Communication skills
- Organizational skills
- Conflict resolution
- Team collaboration
- Data entry accuracy
- Positive attitude
References
References available upon request.
Timeline
Cashier Team Lead
Buc-ee's
11.2024 - 03.2026
Talent Acquisition Specialist
Metalsa Structural Products
02.2024 - 09.2024
Receptionist
The Getaway on Main
08.2023 - 02.2024
Associate of Science -
Southcentral Kentucky Community And Technical College
02.2021 - 12.2023
Hart County High School