Madisyn Gardner
Acworth,GA
Summary
I am an experienced restaurant server with more than five years of experience providing exceptional customer service in fast-paced settings. Eventually, I aim to broaden my resume and career to include roles that align with my education and future aspirations.
Overview
6
6
years of professional experience
Work History
Server
Sunset Grille
04.2024 - Current
- Maintained clean working and dining environment for self, guests, and coworkers.
- Created warm and welcoming environment for guests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Highlands Kennesaw
12.2023 - 03.2024
- Served and upsold a variety of mixed drinks to enhance customer experience.
- Ensured no open containers left the premises by standing at the exit doors before the end of my shift.
- Effectively managing situations involving intoxicated guests.
- Adopted a new schedule, no longer conforming to working late nights with 8pm-3am shifts.
Server
The Nest in Kennesaw
07.2023 - 12.2023
- Maintained consistency with techniques used in my previous position at Sunset Grille.
- Demonstrated proficiency in utilizing the Toast POS system.
- Broadened understanding of the area's brewing and distilling scene
Server
Fire It up BBq
05.2022 - 01.2023
- I managed brisket, chicken, turkey, sausage — if it was BBQ, I either tossed it in the smoker or entertained you with a display of my chopping skills.
- I made sure that the temperatures were correct, as some of our side dishes were sitting in food warmers.
- Ensured a clean work environment to prevent any cross-contamination throughout the process.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Daycare Teacher
Primrose Schools
05.2022 - 12.2022
- Successfully guided and supported children in their toilet training journey
- Ensured children's engagement by offering choices between books and music during snack time
- Provided a tranquil and soothing atmosphere for children to rest in.
- Provided excellent care and actively sought new teaching methods to address challenges.
- Prepared daily lesson plans
Head Hostess
Allatoona Grill
01.2019 - 05.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Education
GED -
Chattahoochee Technical College
Marietta, GASkills
- Order Management
- Table Bussing
- Table Setting
- Safe Food Handling
- Guest Engagement
- Food Running
- Communication
- Team building
- Critical Thinking
- Child Care
- Some ASL
- Some Spanish
- Customer Service
- Strong Work Ethic
- Exceptional customer service
- Memory retention
Timeline
Server
Sunset Grille
04.2024 - Current
Server
Highlands Kennesaw
12.2023 - 03.2024
Server
The Nest in Kennesaw
07.2023 - 12.2023
Server
Fire It up BBq
05.2022 - 01.2023
Daycare Teacher
Primrose Schools
05.2022 - 12.2022
Head Hostess
Allatoona Grill
01.2019 - 05.2022
GED -
Chattahoochee Technical College
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