Madyson Cline
Springville ,AL
Summary
I enjoy hands on team work. I work very well under pressure and require limited training with many techniques. I am open and willing to learn. I have free availability. I am reliable, and have fantastic time management and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
St Clair County Commission
10.2025 - Current
- Operated multi-line phone systems to efficiently receive emergency calls.
- Evaluated caller needs to dispatch appropriate emergency services promptly.
- Maintained accurate records of calls and responses for operational review.
- Collaborated with law enforcement and fire departments to ensure effective communication during emergencies.
- Utilized computer-aided dispatch (CAD) systems for real-time tracking of units in the field.
- Provided critical information to first responders, enhancing situational awareness during incidents.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
911 Dispatcher
Whitfield County Sheriff's Office
08.2024 - 09.2025
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Wholesale Supply
07.2023 - 08.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained inventory levels through regular stock checks and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing product displays, driving customer engagement.
Driver
USA Ready Mix
01.2022 - 08.2023
- Operated commercial vehicles to transport concrete efficiently and safely to job sites.
- Conducted pre-trip inspections to ensure vehicle compliance with safety regulations.
- Managed delivery schedules, optimizing routes for timely arrivals at various locations.
- Collaborated with site personnel to coordinate concrete pouring and placement activities.
Administrative Coordinator
Parrish Wrecker Service
08.2019 - 11.2021
- Coordinated scheduling and logistics for towing services, maximizing operational efficiency.
- Managed customer communications, ensuring timely responses and resolution of inquiries.
- Assisted in maintaining accurate records for vehicle impounds and releases.
- Supported financial processes by processing invoices and tracking payments effectively.
Education
High School Diploma - General
North Murray High School
Chatsworth, GA07.2020
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Data entry proficiency
- Map reading skills
- Crisis management
- Computer-aided dispatching
- Information intake
- Police and fire procedures
- Information documentation
- Call control techniques
- Public safety awareness
- Information gathering and relay
- Call management
- Database queries
- EMS dispatch
- Map reading
- Verbal and written communication
- Geographical expertise
- Multitasking and prioritization
- Police department procedures
- Dependable and responsible
- Flexible schedule
- CPR and first aid
- Emergency medical dispatch (EMD)
- Good judgment
- Radio frequencies monitoring
- Dispatch coordination
- Data systems operation
- NCIC database
- Telephone etiquette
- Public safety telecommunicator (PST)
- Public safety telecommunicator
- Documentation
Certification
CPR, PST, FEMA, NCIC
Timeline
911 Dispatcher
St Clair County Commission
10.2025 - Current
911 Dispatcher
Whitfield County Sheriff's Office
08.2024 - 09.2025
Sales Associate
Wholesale Supply
07.2023 - 08.2024
Driver
USA Ready Mix
01.2022 - 08.2023
Administrative Coordinator
Parrish Wrecker Service
08.2019 - 11.2021
High School Diploma - General
North Murray High School