MAE BROOKS
Lubbock
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Menchie's Frozen Yogurt
Lubbock, TX
05.2025 - 01.2026
- Supervised daily operations, ensuring consistent product quality and service excellence.
- Trained and mentored new team members on customer service protocols and operational procedures.
- Managed inventory levels, coordinating timely restocking of supplies to meet customer demand.
- Implemented efficient cash handling processes, enhancing transaction accuracy during peak hours.
Team Member
Chick-fil-A
Lubbock, TX
03.2023 - 08.2023
- Assisted in food preparation and assembly to ensure timely service during peak hours.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Maintained cleanliness and organization of work area to comply with health and safety standards.
Education
High School Diploma -
Kingdom Preparatory Academy
Lubbock, TX05.2025
Bachelor of Science - Kinesiology
Texas Tech University
Lubbock, TX05-2029
Skills
- Customer service
- Team supervision
- Cash handling
- POS system operation
- Inventory counts
- Complaint resolution
- Client service
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Shift Leader
Menchie's Frozen Yogurt
05.2025 - 01.2026
Team Member
Chick-fil-A
03.2023 - 08.2023
High School Diploma -
Kingdom Preparatory Academy
Bachelor of Science - Kinesiology
Texas Tech University
Interests
Yoga, Team Sports, Motorsports, Sculpting, Painting, and Sketching