Maelyn Smith
Cape Girardeau ,Mo
Summary
Dynamic professional with expertise in client relations and itinerary planning, honed at Texas Roadhouse. Proven track record in enhancing team performance and customer satisfaction. Skilled in relationship management and active listening, driving a 20% improvement in service efficiency. Adept at mentoring and training, fostering a collaborative and productive work environment.
Overview
7
7
years of professional experience
Work History
Travel Agent
Big Cedar Lodge
Cape Girardeau, MO
10.2024 - 06.2025
Bartender
Georgia Mac’s
Springfield Mo
12.2023 - 11.2024
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Provided exceptional customer service, ensuring a positive dining experience for patrons.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on bartending techniques and operational procedures.
- Resolved customer complaints promptly, fostering a welcoming environment at the bar.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Manager
Texas Roadhouse
Springfield, Mo
01.2019 - 11.2022
- Led daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored staff to enhance team performance and efficiency.
- Implemented process improvements that streamlined workflow and reduced wait times.
- Managed inventory levels, ensuring optimal stock availability for smooth operations.
- Developed training materials to support onboarding of new employees effectively.
- Analyzed customer feedback to identify areas for service enhancement.
- Coordinated staff schedules to align with peak business hours and events.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Tanning Consultant
Farmers Tan and Boutique
Clever, MO
05.2018 - 10.2020
- Educated clients on tanning products and services to enhance overall customer satisfaction.
- Assisted in maintaining a clean and organized boutique environment to support efficient operations.
- Processed transactions accurately using point-of-sale systems, ensuring smooth customer experiences.
- Developed product knowledge to provide tailored recommendations for individual client needs.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
Education
High School Diploma -
Crane High School
Crane, MOSkills
- Itinerary planning
- High volume environments
- Relationship management
- Client relations
- Team oversight
- Strong negotiation
- Mentoring and training
- Company guidelines and procedures
- Credit card payments
- Customer service
- Microsoft office
- Active listening
- Data entry
- Payment processing
- Event planning
- Relationship building
- Team member collaboration
Timeline
Travel Agent
Big Cedar Lodge
10.2024 - 06.2025
Bartender
Georgia Mac’s
12.2023 - 11.2024
Manager
Texas Roadhouse
01.2019 - 11.2022
Tanning Consultant
Farmers Tan and Boutique
05.2018 - 10.2020
High School Diploma -
Crane High School