Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Magdiel Lau

Orlando,FL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Chic-Fil-A
02.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Irrigation Technician

Green Meadow Lawn Care LLC.
03.2019 - 02.2023
  • Installed irrigation systems for all types of customers, both residential and commercial.
  • Inspected sprinkler heads across grounds and identified maintenance needs.
  • Established lucrative customer relationships by using effective communication and active listening skills.
  • Delivered high level of customer support by servicing malfunctioning systems within 2 hours of complaint calls.

Education

High School Diploma -

Deserect Academy
Satsuma, FL
05.2021

Skills

  • Guest Satisfaction
  • Quality Assurance
  • Hospitality and Accommodation
  • Customer Complaint Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Associate

Chic-Fil-A
02.2023 - Current

Irrigation Technician

Green Meadow Lawn Care LLC.
03.2019 - 02.2023

High School Diploma -

Deserect Academy

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Magdiel Lau