Magdi Y. Yassa
Buena Park,CA
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
32
32
years of professional experience
Work History
Rideshare Driver
Lyft
01.2023 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Elderly Caregiver
Angel Gabra, Mother
09.2019 - 01.2023
- Maintained clean, safe, and well-organized environment.
- Ensured timely completion of errands, including grocery shopping, appointments, and personal affairs management.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring reactions.
- Supported during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
Casino Floorperson
Commerce Casino
06.1992 - 09.2019
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Ensured a secure gaming environment by monitoring surveillance cameras and collaborating with the security team to resolve issues.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
Education
High School Diploma -
Eagle Rock High School
Eagle Rock, CACriminal Justice
Glendale College
Glendale, CASkills
- Customer Service
- Multitasking Abilities
- Team Collaboration
- Conflict Resolution
- Decision Making
- Effective Communication
- Punctuality
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Rideshare Driver
Lyft
01.2023 - Current
Elderly Caregiver
Angel Gabra, Mother
09.2019 - 01.2023
Casino Floorperson
Commerce Casino
06.1992 - 09.2019
High School Diploma -
Eagle Rock High School
Criminal Justice
Glendale College
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