Maggie Fitzgerald
Ardmore,PA
Summary
The Quadrangle has taught me a strong work ethic, effective problem-solving skills, and time management. Excelled in customer service by enhancing resident engagement and streamlining operations. Iv proven to myself and other ability to adapt and collaborate, ensuring timely service delivery and satisfaction. Recognized for attention to detail and fostering a positive environment.
Overview
5
5
years of professional experience
Work History
Concierge
The Quadrangle Sunrise Senior Living
Harford, PA
07.2025 - Current
- Delivered exceptional guest services by addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements to ensure timely travel for residents and visitors.
- Assisted in planning and executing resident events, enhancing community engagement.
- Maintained accurate records of resident requests and preferences to improve service delivery.
- Collaborated with staff to streamline communication and enhance operational efficiency.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
Host
The Quadrangle Sunrise Senior Living
Haverford, PA
12.2024 - 06.2025
- Greeted and welcomed guests, ensuring a warm and inviting atmosphere.
- Managed seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to relay special requests and dietary needs.
- Assisted in training new hosts on operational procedures and guest interaction techniques.
- Maintained cleanliness and organization of front-of-house areas for safety and efficiency.
- Monitored wait times and communicated updates to guests for improved satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Lead Server
The Quadrangle Sunrise Senior Living
Haverford, PA
06.2023 - 12.2024
- Provided exceptional customer service, ensuring resident satisfaction during meal service.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining area, adhering to safety standards.
- Assisted residents with meal choices, accommodating dietary restrictions and preferences.
- Trained new servers on proper service techniques and company policies.
- Enhanced dining experience by creating a welcoming atmosphere for residents and guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Halfway House
Golf Mills
King of Prussia, PA
06.2024 - 09.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Able to keep up with both drink and food orders for golfers in a timely manner
Server
Waverly Heights
Gladwyne, PA
06.2021 - 09.2021
- Provided exceptional customer service to residents and guests, ensuring a pleasant dining experience.
- Assisted in food preparation and presentation, maintaining high standards of quality and hygiene.
- Collaborated with kitchen staff to ensure timely delivery of meals to residents.
- Maintained cleanliness and organization of dining areas, enhancing overall atmosphere.
Education
Social Work
James Madison University
Harrisonburg, VASkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team player mentality
- Attention to detail
- Time management
Availability
Monday-Friday
Preferably not the weekends as I help out with grandparents. Willingly to pick up weekends but preferred not to be scheduled every weekend.
Live in Ardmore all year around. Do not go away for college.
Timeline
Concierge
The Quadrangle Sunrise Senior Living
07.2025 - Current
Host
The Quadrangle Sunrise Senior Living
12.2024 - 06.2025
Halfway House
Golf Mills
06.2024 - 09.2024
Lead Server
The Quadrangle Sunrise Senior Living
06.2023 - 12.2024
Server
Waverly Heights
06.2021 - 09.2021
Social Work
James Madison University