Maggie Neptune
Baxter,MN
Summary
A highly motivated and detail-oriented Interior Design student seeking an internship opportunity to apply academic knowledge and skills in AutoCAD, SketchUp, and Enscape. Strong in problem-solving, customer service, and time management. Proven experience in customer service, time management, and organizational skills through various leadership roles and part-time work. Eager to gain hands-on experience and contribute to a design team.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
11.2023 - Current
- Communicate with guests using effective telephone etiquette to enhance satisfaction.
- Facilitate order changes swiftly, ensuring guest satisfaction and loyalty.
- Process transactions with accuracy, maintaining consistent cash-handling standards.
- Address guest complaints with diplomacy, preserving brand reputation.
- Build rapport with returning guests, encouraging repeat business and loyalty.
Outside Service Attendant
Cragun's Legacy Golf Courses
04.2021 - 08.2024
- Greeted and assisted guests, staged and cleaned golf carts, and facilitated guest interactions.
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Managed inventory levels for supplies such as towels, tees, scorecards, pencils, ball markers to guarantee availability when needed most.
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
- Advanced to lead Outside Service Attendant, enhancing communication flow between staff and management.
- Trained new employees in operational procedures.
Server
Cragun's Legacy Bar & Grill
04.2023 - 08.2023
- Managed multiple tables efficiently, ensuring high-quality service and customer satisfaction.
- Delivered prompt food and beverage service, enhancing guest experience.
- Utilized POS system for accurate order placement and billing.
- Collaborated with team for seamless operations during peak hours.
Education
Bachelor of Science - Interior Design
North Dakota State University
Fargo, ND05-2027
High School Diploma -
Brainerd High School
Brainerd, MN05-2023
Skills
- Customer service
- Detail-oriented
- Strong work ethic
- Time management
- Organizational skills
- Problem-solving skills
- AutoCAD, SketchUp, & Enscape knowledge
- Teamwork and collaboration
Timeline
Guest Service Representative
Nothing Bundt Cakes
11.2023 - Current
Server
Cragun's Legacy Bar & Grill
04.2023 - 08.2023
Outside Service Attendant
Cragun's Legacy Golf Courses
04.2021 - 08.2024
Bachelor of Science - Interior Design
North Dakota State University
High School Diploma -
Brainerd High School
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