Ma Guadalupe Escobedo Alvarado
Austin,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and housekeeping at Staybridge Suites Hotel. Proven ability to enhance guest satisfaction through effective teamwork and meticulous cleaning standards. Skilled in multitasking and problem-solving, ensuring a safe and welcoming environment while adhering to health regulations. Committed to maintaining high-quality service and integrity.
Overview
5
5
years of professional experience
Work History
Crew Member
Terry Enterprise
Austin, TX
08.2025 - Current
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Prepared food items in compliance with health and safety regulations.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
- Supported team members during peak hours by assisting with tasks and maintaining workflow efficiency.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Housekeeper
Home Clean Home
Austin, TX
04.2023 - 07.2025
- Maintained cleanliness and organization of residential spaces to enhance client satisfaction.
- Assisted in laundry and linen care, ensuring freshness and proper handling.
- Utilized cleaning tools and supplies effectively to complete tasks efficiently.
- Followed safety protocols to ensure a hazard-free environment for clients and staff.
- Adapted quickly to changing priorities while maintaining high standards of cleanliness.
- Implemented efficient cleaning routines that improved overall workflow consistency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeping Supervisor
Staybridge Suites Hotel
Cedar Park, TX
06.2021 - 02.2023
- Supervised daily housekeeping operations ensuring cleanliness and guest satisfaction.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Coordinated scheduling to optimize team performance and coverage across shifts.
- Conducted inspections of guest rooms and public areas to maintain high standards.
- Implemented inventory management systems for cleaning supplies and equipment.
- Collaborated with management to streamline housekeeping processes for improved efficiency.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cleaning
Attention to detail
Cleaning and sanitizing
Safe food handling
Integrity and honesty
Food preparation
Valid Driver's license
Timeline
Crew Member
Terry Enterprise
08.2025 - Current
Housekeeper
Home Clean Home
04.2023 - 07.2025
Housekeeping Supervisor
Staybridge Suites Hotel
06.2021 - 02.2023