Summary
Overview
Work History
Education
Skills
Timeline
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Mahalia Conner

Covington,WA

Summary

Dedicated Clinical & Customer Service Professional with successful experiences in many settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Passionate, detail-oriented, responsible, punctual, and productive when working with a team or individually.

Overview

3
3
years of professional experience

Work History

Dental Receptionist

HealthPoint Dental
12.2023 - Current
  • Communicated with insurance companies to verify patient coverages & benefits
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Supported Dental Providers & Dental Asistants in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered phone calls to schedule appointments, offer office information, answer questions, and direct calls to appropriate departments
  • Prepared and processed patient referrals and transfer requests from Dental Providers to other clinics & hospitals
  • Utilized EDR, EHR and PM portals in NEXTGEN

Cerologist

Waxing The City
08.2023 - 11.2023
  • Responsible for implementation of customer service, safe waxing techniques and having standards for all internal and external clients
  • Accountability for building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management
  • Responsible for maintaining a clean and professional environment at all times
  • Educated clients about products and self-maintenance for healthy hair growth based on needs and preferences
  • Collaborated with colleagues for continuous improvement in waxing techniques and best practices.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Lead Salon Assistant

Her Growing Hands
11.2022 - 06.2023
  • Organized employees' shifts and ensured schedule is updated in computer system to reflect the correct days on and time for staff
  • Worked with the salon owner & stylists to ensure all aspects of the business are running effectively
  • Examined scalps to determine appropriate products to apply during shampooing processes.
  • Managed the inventory of products and replenishment, including ensuring computer inventory is up to date
  • Collaborated with stylists to ensure smooth transitions between services while minimizing wait times for clients.
  • Oversaw and maintained cleanliness of salon.

Entry Control Point Supervisor

Swedish Hospital
09.2020 - 10.2022
  • Oversaw daily operations including monitoring and managing the Team Leads and Entry Control Screeners
  • Supervised over 10 covid screeners personnel in day to day operations
  • Provided leadership, instruction and supervision of over 10 covid screeners personnel, evaluated new employee's guided and trained in day to day operations
  • Managed, collaborated, and provided updated information to 3rd Party after hours service center
  • Ensured all personnel follow Swedish Hospital guidelines and procedures
  • Preregistered patients as required; obtains patient demographics and insurance information and updates as required to ensure most accurate information is on file
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Effectively managed escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure
  • Timecard and payroll management - in adherence to Swedish Hospital Attendance Policies.

Education

Esthetician License -

Evergreen Beauty College
Renton, WA

Cosmetology Operator License -

Gene Juarez Academy
Mountlake Terrace, WA

Skills

  • Effective communication
  • Teamwork
  • Leadership
  • Strong work ethic
  • Interpersonal

Timeline

Dental Receptionist

HealthPoint Dental
12.2023 - Current

Cerologist

Waxing The City
08.2023 - 11.2023

Lead Salon Assistant

Her Growing Hands
11.2022 - 06.2023

Entry Control Point Supervisor

Swedish Hospital
09.2020 - 10.2022

Esthetician License -

Evergreen Beauty College

Cosmetology Operator License -

Gene Juarez Academy

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Mahalia Conner