Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Mahamed Jama

Seattle,WA

Summary

Action and creativity-driven professional displaying exceptional skills in building community, coordinating projects office space managements and project leadership. Bilingual fluency in English and Somali. Bringing excellent communication skills and proactive nature. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Elections Specialist

King County Elections
Renton, WA
03.2023 - Current
  • Organized and maintained records of voter registration data.
  • Updated the county's voter registration database when necessary.
  • Customer Service (50%) Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Located and retrieved files, assisting public with general information.
  • Maintained confidentiality of sensitive information related to voters or personnel matters.
  • Provided assistance to voters by explaining voting procedures and answering questions.
  • Adhered strictly to confidentiality policies regarding personal information obtained from voters during an election cycle.
  • Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
  • Coordinated support to facilitate general office operations.
  • Encouraged and improved cross-department internal communication.
  • Collaborated with staff to develop recommendations on policy issues related to the various committees I am apart of, which includes project leadership.

Project Founder

Reach High Mentorship
Seattle, WA
01.2021 - 12.2023
  • Established relationships with key stakeholders such as students,friends of mine and Higher Ed communities.
  • Developed a comprehensive mentoring program to support first generation students in their transition from High School into the College
  • Assisted with FAFSA - Free Application for Federal Student Aid.
  • Supported students with College application & Personal statements
  • Assisted students with completing financial aid applications, providing instructions and guidance.
  • Provided academic and social support to assigned students through one-on-one meetings.

Assistant Manager

Five Star Espresso
Seatac, WA
07.2021 - 02.2023
  • Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
  • Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
  • Ensured compliance with health and safety regulations in the workplace.
  • Developed innovative strategies for increasing sales and improving customer service.
  • Addressed customer complaints promptly and professionally, resolving issues effectively.
  • Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.
  • Implemented promotional campaigns designed to boost sales volumes during peak periods.
  • Ensured proper maintenance of all equipment used in the café area.

Admin Specialist

King County Elections
Renton , WA
12.2022 - 01.2023
  • Ballot Review/Scan –scanning ballots and ensuring that votes are counted as the voter intended through a variety of quality control processes
  • Ballot inspection - open and separate envelopes and ballots; inspect ballots and envelopes
  • Signature Verification – analyze and determine whether to accept or challenge a signature by applying the criteria of 'Signature Verification standards' as required by Revised Code of Washington

Family Shelter Assistant

Marys Place
Seattle, WA
01.2021 - 03.2022
  • Assisted with the intake process by gathering information from clients and verifying eligibility for services.
  • Conducted safety checks of all areas of the facility while on duty.
  • Maintained accurate records of client data using appropriate software programs.
  • Assisted in developing individual service plans that met the needs of each resident.
  • Coordinated meetings between clients and other social service providers as needed.
  • Used computerized systems for tracking, information gathering and troubleshooting.
  • Performed data input to document care and services plans, needs assessments and progress notes.
  • Provided emergency shelter services to individuals and families in need.
  • Responded promptly to resident inquiries or complaints regarding services provided by the shelter staff.
  • Ensured compliance with all health regulations within the facility.

Education

Bachelor of Arts - Int'l Studies: Economics, Phil, Pols

University of Washington
Seattle, WA
06-2023

Associate of Arts - Political Science

Highline College
Des Moines
06-2020

Skills

  • Voter Registration
  • Public Relations
  • Multi-Line Phone Systems
  • Visitor and Customer Relations
  • Attention to Detail
  • Records Management
  • Customer Complaint Resolution
  • Research and Data Analysis
  • Microsoft Office
  • Computer Proficiency
  • Calendar Management
  • Documentation and Reporting
  • Data Entry
  • Business Correspondence
  • Research Support
  • Relationship Building
  • Cloud-Based File Organization
  • Problem-Solving
  • Budget Management
  • Confidentiality
  • Strategy Implementation
  • Email Marketing
  • Campaign Development
  • Marketing
  • Press Release Writing
  • Internal Communications
  • Social Media Oversight

Certification

  • Clean Energy & Economic Development Certificate
  • NW United Nations - International Relations Certificate (Highline College)

Affiliations

  • Board Member, Highline Heritage Museum (2023-Present)
  • University of Washington Law & Policy Host Committee (2023)

Timeline

Elections Specialist

King County Elections
03.2023 - Current

Admin Specialist

King County Elections
12.2022 - 01.2023

Assistant Manager

Five Star Espresso
07.2021 - 02.2023

Project Founder

Reach High Mentorship
01.2021 - 12.2023

Family Shelter Assistant

Marys Place
01.2021 - 03.2022

Bachelor of Arts - Int'l Studies: Economics, Phil, Pols

University of Washington

Associate of Arts - Political Science

Highline College

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Mahamed Jama