Maia Lagrotta
Summary
Enthusiastic and professional individual with a strong background in hospitality. Good communication and interpersonal skills. I take pride in building strong relationships with customers and team members. I am committed to ensuring a pleasant and positive dining experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nrgize Lifestyle Cafe
2019.08 - 2023.05
- Provided exceptional customer service in fast-paced environment
- Greeting guests, taking accurate orders, delivering food and beverages promptly, and ensuring guest satisfaction
- Stocking and keeping inventory of product
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy
Hostess/Server
Acqua Café
2019.01 - 2019.07
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
Cashier/Server Assistant
Mamma Mia's Pizzeria
2018.10 - 2019.03
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2019
Skills
- Bilingual
- Customer Relations
- Organization
- Time Management
- Team Motivation
- Strong Work Ethic
- Exceptional customer service
Certification
The Florida 2-15 Life, Health and Variable Annuities Agent License
License number: G067766
Languages
Spanish
English
Timeline
Assistant Manager
Nrgize Lifestyle Cafe
2019.08 - 2023.05
Hostess/Server
Acqua Café
2019.01 - 2019.07
Cashier/Server Assistant
Mamma Mia's Pizzeria
2018.10 - 2019.03
High School Diploma -
Forest Hill Community High School
The Florida 2-15 Life, Health and Variable Annuities Agent License
License number: G067766
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