Maida Lopez
Las Vegas,NV
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
17
17
years of professional experience
Work History
Shift Leader
Wingstop
North Las Vegas, NV
05.2024 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Inspected work areas regularly for cleanliness and organization standards.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Shift Leader
El Pollo Loco
Henderson, NV
01.2008 - 05.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Skills
- Customer Service
- Employee Development
- Decision-Making
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Time Management
Timeline
Shift Leader
Wingstop
05.2024 - Current
Shift Leader
El Pollo Loco
01.2008 - 05.2024
Similar Profiles
Eric VillegasEric Villegas
Crew Member at WingstopCrew Member at Wingstop
Paris WilloryParis Willory
Team Leader at WingstopTeam Leader at Wingstop
Ivan Sebastian RodriguezIvan Sebastian Rodriguez
General Manager at WingstopGeneral Manager at Wingstop
Drew AsareDrew Asare
Crew Team Member at WingstopCrew Team Member at Wingstop
Isaac CoxIsaac Cox
A1 NCOIC, Executive Administration at United States Air Force, USAFA1 NCOIC, Executive Administration at United States Air Force, USAF