Mailene Ramirez
Manassas,VA
Summary
Detail-oriented customer service professional skilled in payment processing and effective communication. Proven ability to manage transactions efficiently while ensuring a positive customer experience. Eager to contribute to a team that values adaptability and organizational skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Battlefield Animal Clinic
Manassas, VA
02.2025 - Current
- Greeted customers warmly and made them feel welcome.
- Processed customer payments efficiently at the register. and provided customers with receipts and proper bills and change.
- Answered phone calls and responded to client inquiries promptly.
- Answered incoming calls and redirected callers to appropriate personnel or department.
Sales Associate, Key Holder
Claire's Stores
Manassas
11.2024 - 02.2025
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Operated point-of-sale systems for efficient transaction processing.
Sales Associate
Kohl's
Woodbridge, Virginia
10.2023 - 01.2024
- Processed transactions efficiently using point-of-sale systems.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
7-eleven
Bristow, Virginia
05.2020 - 07.2022
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Forest Park High School
Dumfries, VASkills
- Payment processing
- Customer service
- Organizational skills
- Effective communication
Timeline
Front Desk Receptionist
Battlefield Animal Clinic
02.2025 - Current
Sales Associate, Key Holder
Claire's Stores
11.2024 - 02.2025
Sales Associate
Kohl's
10.2023 - 01.2024
Sales Associate
7-eleven
05.2020 - 07.2022
Forest Park High School