Maira Gudino

• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
• Researched billing issues, scheduled appointments and verified insurance coverage.
• Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
• Laid out potential payment plans for patients.
• Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
• Educated patients on dental benefits and coordinated proper payment with insurance companies.
• Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
• Streamlined appointment scheduling for increased efficiency and reduced wait times.
• Conducted interviews with patients to discuss health history, objectives and concerns.
• Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
• Built strong relationships with referring providers through regular communication updates on shared cases.
• Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
• Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
• Reviewed X-rays to help patients determine best treatments.
• Performed in team leader capacity and organized all treatment and placement activities.
• Enhanced office productivity by implementing new organizational systems and processes.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Responsible for all Insurance and office collections. Billed, verified and disputed unpaid claims. Followed up with denials, and processed pre-authorizations.

Billed out monthly statements, and followed up with collections and delinquent accounts helping families that had fallen behind catch up with suitable financial alternatives.

• Verified insurance and communicated coverage to staff and patients.
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Filed and tracked insurance claims and communicated claims status to patients.
• Obtained prior authorization and precertification for outpatient procedures.
• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
• Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
• Analyzed data from various sources to identify patterns in claims activity, allowing for more effective prevention strategies moving forward.
• Facilitated knowledge-sharing sessions on emerging insurance trends, keeping team informed and proactive.
• Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
• Streamlined claim processing for improved customer experience, implementing efficient tracking systems.
• Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
• Enhanced client satisfaction by providing timely and accurate policy updates and renewals.

I started At this practice as a back office orthodontic assistant who eventually learned all the basics. From back office to all clerical and financial services front office duties.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.