Maisey Leach
PASCO
Summary
Dynamic salon manager with a proven track record and an extensive client base who excels in clientele building, customer retention, enhancing employee performance and productivity, while boosting revenue, managing costs and inventory, and effectively managing staffing levels to maintain salon productivity, optimal service, and customer satisfaction in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Salon Manager
Doggie Details
06.2022 - Current
- Oversaw salon employee performance, facility sanitation, and client satisfaction.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained a productive schedule of request clients while overseeing all salon responsibilities.
- Transitioned scheduling of customers from inconsistent appointments to a standardized annual schedule to increase revenue, consistency in scheduling and productivity of employees.
Lead Groomer/ Manager
Club K9
01.2017 - 05.2022
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored salon environment for signs of behavioral or health issues to provide optimal service to customer's pets and provide guidance to employees.
- Managed scheduling of staff, vacation and time off requests
- Oversaw timecards of direct reports for submission to payroll software, recorded earnings and withholdings, and drafted paychecks for employees
Dog Groomer
Petco
01.2016 - 12.2016
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Groomed dogs according to client specifications while maintaining appropriate skin, coat and physical wellbeing for each dog.
Bather/ Dog Groomer
Petsmart
10.2014 - 01.2016
- Attended Petsmart Grooming academy to learn grooming safety, breed standard hair cuts and standard record keeping
- Worked in a team oriented environment to keep both groomers and dogs safe and happy
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
High School Diploma -
Chiawana High School
Pasco, WA06-2014
Skills
- Cleanliness and sanitation
- Day-to-day operations
- Supply management
- Safety awareness
- Fast learning
- Task delegation
Accomplishments
- Canine CPR Certified
Timeline
Salon Manager
Doggie Details
06.2022 - Current
Lead Groomer/ Manager
Club K9
01.2017 - 05.2022
Dog Groomer
Petco
01.2016 - 12.2016
Bather/ Dog Groomer
Petsmart
10.2014 - 01.2016
High School Diploma -
Chiawana High School
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