Ma Janine Abaquita
Maverik Adventure's First Stop
Taos,NM
13
years of professional experience
Accomplished leader with a focus on enhancing team performance and driving business success. Known for strong people management and operational excellence, consistently improving customer loyalty and achieving financial goals.
Work History
Store Director
2 Years 2 Months- Oversaw daily operations, ensuring excellent customer service and store performance.
- Developed and implemented promotional strategies to increase sales and foot traffic.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Led employee training programs, enhancing team productivity and service quality.
- Coordinated staff schedules to ensure adequate coverage during peak hours and events.
- Fostered a positive work environment, encouraging collaboration and employee engagement.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Managed team of 22 cashiers and floor staff.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
General Manager
10 Years 3 Months- Managed daily operations to achieve compliance with health and safety regulations.
- Managed inventory control processes, optimizing supply chain performance and reducing waste.
- Analyzed sales data to identify trends and inform strategic business decisions.
- Led team meetings to foster communication and align objectives across departments.
- Enhanced customer service protocols, resulting in improved guest satisfaction scores.
- Mentored management team on leadership skills and operational best practices, promoting professional growth.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma
Skills
Store operations
Retail management
Sales leadership
Operational strategy
Promotional strategy
Sales analysis
Customer engagement
Supplier management
Team leadership
People management
Timeline
Store Director
Maverik Adventure's First Stop
06.2024 - CurrentRead More
General Manager
Chipotle Grill
12.2013 - 03.2024Read More
Yerba Buena High School
High School Diploma
Read More