Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Major Salley

Sunrise,Florida

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chewy.com
Hollywood, FL
08.2019 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Custom Services Specialists
Fort Lauderdale, FL
03.2016 - 06.2019
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL

Skills

  • Data Collection
  • De-Escalation Techniques
  • Active Listening
  • Multi-Task Management
  • Process Optimization
  • Positive and Professional
  • Retail Sales Customer Service
  • Microsoft Office Suite
  • Product Knowledge
  • Prioritization

Certification

  • TWIC Certification
  • Security D License

Timeline

Customer Service Representative

Chewy.com
08.2019 - Current

Customer Service Representative

Custom Services Specialists
03.2016 - 06.2019

Associate of Arts -

Broward College

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Major Salley