Summary
Overview
Work History
Education
Skills
Timeline
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Makalah Shepherd

Asbury Park,NJ

Summary

Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service, while creating a personal connection with the customers.

Overview

2
2
years of professional experience

Work History

Sales Associate

Sierra Trading Post
09.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Style Consultant

Target
06.2022 - 07.2022
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Helped clients create new outfits with existing clothing and accessories.


Brand Ambassador

American Eagle
06.2021 - 03.2022
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Asbury Park High School
Asbury Park, NJ
06.2023

Associate of Arts - Social Sciences

Brookdale Community College
Lincroft, NJ
05.2023

Skills

  • Product and Service Sales
  • Customer Satisfaction
  • Customer Service
  • Credit Card Transaction Processing
  • Cash Register Operation
  • Store Merchandising
  • Moving Merchandise
  • Display Arrangements
  • Customer Interaction

Timeline

Sales Associate

Sierra Trading Post
09.2022 - 07.2023

Style Consultant

Target
06.2022 - 07.2022

Brand Ambassador

American Eagle
06.2021 - 03.2022

High School Diploma -

Asbury Park High School

Associate of Arts - Social Sciences

Brookdale Community College

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Makalah Shepherd