Makayla Andrews
Riverdale,GA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dollar Tree Stores
Riverdale, GA
08.2023 - Current
- Organized stockroom shelves according to size, color or style.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Handled returns and exchanges according to company policies.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Welcomed customers, offering assistance to help find store items.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash registers to process payments for goods and services.
- Processed customer payments quickly and returned exact change and receipts.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness and presentation of stock room and production floor.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and responded to informational requests.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Responsible for maintaining cleanliness of equipment used on a daily basis.
Team Member
McDonald’s
Stockbridge, GA
01.2021 - 07.2023
- Provided customer service support to ensure satisfaction.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
- Greeted guests promptly and provided menus while explaining daily specials.
- Filled condiments and napkin containers during slack periods.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
- Stocked service areas with supplies during slow periods.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Set up tables and counters to prepare dining and serving areas.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Skills
- Retail loss prevention
- Promotional support
- Conflict resolution
- Product sales
- Positive and professional
- Flexible schedule
- Cash register operation
- Self-checkout assistance
- Listening skills
- Relationship building
- Cash handling accuracy
- Problem-solving
- Cash handling
- Outgoing personality
- Fraud detection
- Excellent people skills
- Customer engagement
- Meeting deadlines
- Exceptional customer service
- Customer service
- Merchandising
Timeline
Sales Associate
Dollar Tree Stores
08.2023 - Current
Team Member
McDonald’s
01.2021 - 07.2023