Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MaKayla Dortch

Dacula,GA

Summary

Motivated and detail-oriented college graduate with a strong foundation in science and diverse experience in customer service, administrative support, and healthcare operations. Skilled in managing high-volume tasks with accuracy, building strong client relationships, and delivering excellent service in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Crowne Partners Inc.
06.2024 - Current
  • Renewed over 50 leases by engaging residents and addressing concerns proactively.
  • Assisted preparation of monthly reports on occupancy rates and delinquency percentages.
  • Conducted property tours, showcasing apartment features and community amenities to prospective residents.
  • Managed up to 40 new application files while resolving service needs for current residents.
  • Responded promptly to inquiries about unit availability, pricing, and community policies.
  • Supported marketing initiatives, resulting in 15% increase in website leads during spring leasing season.

Pharmacy Technician

Publix Pharmacy
09.2023 - 06.2024
  • Processed an average of 250 prescriptions daily, ensuring accuracy and compliance with pharmacy regulations.
  • Resolved 15 to 20 insurance claim issues weekly by collaborating with providers to expedite patient care.
  • Executed administrative tasks, including data entry and insurance billing, while maintaining HIPAA compliance.
  • Delivered exceptional customer service by addressing patient inquiries and providing guidance on healthcare products.
  • Educated patients on proper medication usage, side effects, and storage guidelines.
  • Managed inventory control through stock level monitoring, ordering medications, and implementing stock rotation practices.

Guest Advocate

Target
07.2020 - 01.2024
  • Delivered exceptional customer service by greeting guests, addressing inquiries, and resolving concerns.
  • Facilitated returns, exchanges, and refunds following company policy to enhance customer satisfaction.
  • Processed transactions accurately at checkout, handling cash and electronic payments efficiently.
  • Managed returns and exchanges to ensure prompt resolutions in accordance with company standards.

Certified Trainer

Chick-fil-A
02.2019 - 07.2020
  • Fostered teamwork and open dialogue to create inclusive work atmosphere.
  • Executed daily operational tasks such as cashiering, food prep, and maintaining cleanliness.
  • Ensured adherence to Chick-fil-A's service standards for outstanding guest satisfaction.
  • Trained new hires to improve staff performance and elevate productivity levels.

Education

Bachelor of Science - Biology, Magna Cum Laude

Miles College
Fairfield, AL
12.2024

Skills

  • Customer service and client relations
  • Verbal and written communication
  • Attention to detail
  • Time management and multitasking
  • Relationship building
  • Administrative management
  • Data entry and record keeping
  • Phone and email etiquette

Certification

  • Microsoft Office Specialist: Word
  • Microsoft Office Specialist: PowerPoint
  • Licensed Pharmacy Technician

Timeline

Leasing Consultant

Crowne Partners Inc.
06.2024 - Current

Pharmacy Technician

Publix Pharmacy
09.2023 - 06.2024

Guest Advocate

Target
07.2020 - 01.2024

Certified Trainer

Chick-fil-A
02.2019 - 07.2020

Bachelor of Science - Biology, Magna Cum Laude

Miles College

Similar Profiles

CREATE PROFILE