Makayla Foust
Denton,TX
Summary
Motivated, eager to learn, and most of all a team player. Positive mindset and cool under pressure. More than 9 years of working in the service industry and loves taking on solo jobs. Detailed organizer and dependable.
Overview
14
14
years of professional experience
Work History
Waitress Trainer
1845 Taste Texas
Flower Mound, TX
09.2023 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Server /Bartender
Del Friscos Grille
Southlake, TX
05.2021 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Bartender
Pacific Table
Irving, TX
01.2021 - 05.2021
- Worked with POS system to place orders, manage bills
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Bartender
Whiskey Cake
Irving, TX
01.2019 - 01.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
54th Street Grill & Bar
Lewisville, TX
05.2017 - 01.2019
- Asked customers for feedback, solved problems, provided additional items throughout meal.
- Answered customers' questions, recommended items and recorded order information.
Server
Bjs Restaurants Inc
Denton, TX
08.2014 - 05.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders and manage bills
- Explained menu items and suggested appropriate options for customers taste
- Bussed and reset tables to keep dining room and work areas clean.
- Preformed opening and closing duties
Server
Salt Grass Steak House
Lewisville, TX
03.2013 - 08.2014
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Server
La Madeleine
Lewisville, TX
03.2011 - 09.2012
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
Education
North Central Texas College
Flower Mound, TXHigh School Diploma -
Lewisville High School
Lewisville, TX05.2013
Skills
- Food and Beverage Service
- Menu Memorization and Presentation
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- High-Volume Dining
- Customer Service and Rapport
- Specials Promotion and Upselling
- Team Player
- Special Requests and Substitutions
- Transactions and Cash Handling
- Billing and Payment Processing
- Hospitality Service Expertise
- Taking Reservations
- Anticipating Guest Needs
- Cocktail Knowledge
- Wine Pairings
- Allocated Whiskey Knowledge
References
Josh Patrick (972)804-4655
Emma Manning (817)675-8585
Desiree Shadle (832)928-0844
Timeline
Waitress Trainer
1845 Taste Texas
09.2023 - Current
Server /Bartender
Del Friscos Grille
05.2021 - Current
Server/Bartender
Pacific Table
01.2021 - 05.2021
Server/Bartender
Whiskey Cake
01.2019 - 01.2021
Server
54th Street Grill & Bar
05.2017 - 01.2019
Server
Bjs Restaurants Inc
08.2014 - 05.2017
Server
Salt Grass Steak House
03.2013 - 08.2014
Server
La Madeleine
03.2011 - 09.2012
North Central Texas College
High School Diploma -
Lewisville High School