Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Makayla Foust

Denton,TX

Summary

Motivated, eager to learn, and most of all a team player. Positive mindset and cool under pressure. More than 9 years of working in the service industry and loves taking on solo jobs. Detailed organizer and dependable.

Overview

14
14
years of professional experience

Work History

Waitress Trainer

1845 Taste Texas
Flower Mound, TX
09.2023 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.

Server /Bartender

Del Friscos Grille
Southlake, TX
05.2021 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server/Bartender

Pacific Table
Irving, TX
01.2021 - 05.2021
  • Worked with POS system to place orders, manage bills
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server/Bartender

Whiskey Cake
Irving, TX
01.2019 - 01.2021
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server

54th Street Grill & Bar
Lewisville, TX
05.2017 - 01.2019
  • Asked customers for feedback, solved problems, provided additional items throughout meal.
  • Answered customers' questions, recommended items and recorded order information.

Server

Bjs Restaurants Inc
Denton, TX
08.2014 - 05.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders and manage bills
  • Explained menu items and suggested appropriate options for customers taste
  • Bussed and reset tables to keep dining room and work areas clean.
  • Preformed opening and closing duties

Server

Salt Grass Steak House
Lewisville, TX
03.2013 - 08.2014
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Server

La Madeleine
Lewisville, TX
03.2011 - 09.2012
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.

Education

North Central Texas College
Flower Mound, TX

High School Diploma -

Lewisville High School
Lewisville, TX
05.2013

Skills

  • Food and Beverage Service
  • Menu Memorization and Presentation
  • Order Accuracy and Delivery
  • Conflict and Complaint Resolution
  • High-Volume Dining
  • Customer Service and Rapport
  • Specials Promotion and Upselling
  • Team Player
  • Special Requests and Substitutions
  • Transactions and Cash Handling
  • Billing and Payment Processing
  • Hospitality Service Expertise
  • Taking Reservations
  • Anticipating Guest Needs
  • Cocktail Knowledge
  • Wine Pairings
  • Allocated Whiskey Knowledge

References

Josh Patrick (972)804-4655

Emma Manning (817)675-8585

Desiree Shadle (832)928-0844

Timeline

Waitress Trainer

1845 Taste Texas
09.2023 - Current

Server /Bartender

Del Friscos Grille
05.2021 - Current

Server/Bartender

Pacific Table
01.2021 - 05.2021

Server/Bartender

Whiskey Cake
01.2019 - 01.2021

Server

54th Street Grill & Bar
05.2017 - 01.2019

Server

Bjs Restaurants Inc
08.2014 - 05.2017

Server

Salt Grass Steak House
03.2013 - 08.2014

Server

La Madeleine
03.2011 - 09.2012

North Central Texas College

High School Diploma -

Lewisville High School
Makayla Foust