Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Hensley

Jonesborough

Summary

Dynamic Training Manager with a proven track record at Appalachian Maid Service, excelling in new hire onboarding and employee training. Recognized for enhancing cleaning standards and efficiency through effective coaching. Exceptional communicator with a keen eye for detail, committed to achieving optimal client satisfaction and team performance.

Overview

10
10
years of professional experience

Work History

Training Manager

Appalachian Maid Service
02.2023 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.

Waitress

Pops Place Restaurant
03.2022 - 02.2023


  • Greeted and seating guest.
  • Took guest drink and food orders.
  • Served guest food and drink orders.
  • Opening, closing and shift change duties

Waitress Trainer

Pancake House
05.2020 - 03.2022
  • Greeted and seating the guest.
  • Took guest drink and food orders.
  • Served guest food and drink orders.
  • Bussed and reset tables.
  • Worked with the POS system to manage orders and the bill.
  • Key holder.
  • Opening and closing duties.
  • Trained new hires.

Waitress

Amigos Mexican Restaurant
06.2019 - 04.2020
  • Greeted and seating of guest.
  • Took guest food and drink orders.
  • Served guest food and drink orders.
  • Performed opening and closing duties.




CTM Associate

LabConnect
07.2018 - 04.2019
  • Assembled lab kits.
  • Transfer inventory between locations.
  • Print and prepared orders to be to be assembled.
  • Arrange trial items to be assembled.
  • Order administration.

Sales Associate

Aeropostale
06.2015 - 09.2017
  • Organized racks and shelves.
  • Handled cash transactions.
  • Managed returns.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions.
  • Helped customers locate products and checked store system.

Education

New Hope Academy
Kingsport, TN
05-2017

Skills

  • New hire on-boarding
  • New employee training
  • Coaching and mentoring
  • Exceptional communicator
  • Ada

Timeline

Training Manager

Appalachian Maid Service
02.2023 - Current

Waitress

Pops Place Restaurant
03.2022 - 02.2023

Waitress Trainer

Pancake House
05.2020 - 03.2022

Waitress

Amigos Mexican Restaurant
06.2019 - 04.2020

CTM Associate

LabConnect
07.2018 - 04.2019

Sales Associate

Aeropostale
06.2015 - 09.2017

New Hope Academy

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Makayla Hensley