Makayla Hensley
Jonesborough
Summary
Dynamic Training Manager with a proven track record at Appalachian Maid Service, excelling in new hire onboarding and employee training. Recognized for enhancing cleaning standards and efficiency through effective coaching. Exceptional communicator with a keen eye for detail, committed to achieving optimal client satisfaction and team performance.
Overview
10
10
years of professional experience
Work History
Training Manager
Appalachian Maid Service
Johnson City, TN
02.2023 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
Waitress
Pops Place Restaurant
Chuckey, TN
03.2022 - 02.2023
- Greeted and seating guest.
- Took guest drink and food orders.
- Served guest food and drink orders.
- Opening, closing and shift change duties
Waitress Trainer
Pancake House
Jonesborough, TN
05.2020 - 03.2022
- Greeted and seating the guest.
- Took guest drink and food orders.
- Served guest food and drink orders.
- Bussed and reset tables.
- Worked with the POS system to manage orders and the bill.
- Key holder.
- Opening and closing duties.
- Trained new hires.
Waitress
Amigos Mexican Restaurant
Jonesborough, TN
06.2019 - 04.2020
- Greeted and seating of guest.
- Took guest food and drink orders.
- Served guest food and drink orders.
- Performed opening and closing duties.
CTM Associate
LabConnect
Johnson City, TN
07.2018 - 04.2019
- Assembled lab kits.
- Transfer inventory between locations.
- Print and prepared orders to be to be assembled.
- Arrange trial items to be assembled.
- Order administration.
Sales Associate
Aeropostale
Johnson City, TN
06.2015 - 09.2017
- Organized racks and shelves.
- Handled cash transactions.
- Managed returns.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions.
- Helped customers locate products and checked store system.
Education
New Hope Academy
Kingsport, TN05-2017
Skills
- New hire on-boarding
- New employee training
- Coaching and mentoring
- Exceptional communicator
- Ada
Timeline
Training Manager
Appalachian Maid Service
02.2023 - Current
Waitress
Pops Place Restaurant
03.2022 - 02.2023
Waitress Trainer
Pancake House
05.2020 - 03.2022
Waitress
Amigos Mexican Restaurant
06.2019 - 04.2020
CTM Associate
LabConnect
07.2018 - 04.2019
Sales Associate
Aeropostale
06.2015 - 09.2017
New Hope Academy