Makayla Jones
Tucson,AZ
Summary
Motivated server that provides fast, high-quality customer service to guests in restaurant settings. Adaptable to any changes, skills, etc. Maintains focus and positive attitude in stressful situations and high-volume environments. Friendly, reliable, and ambitious, I want to make a difference in the world and help others in any way I can.
Overview
7
7
years of professional experience
Work History
Server
Salsa Brava
04.2020 - 05.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
Server
Rosati's Pizza
06.2016 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Education
Bachelor of Science - Criminal Justice
Northern Arizona University
Flagstaff, AZ12.2023
High School Diploma -
Ironwood Ridge High School
Tucson, AZ05.2019
Skills
- Hospitality Service Expertise
- Great Communication
- Attention to Detail
- Teamwork
- Compassion/Wanting to Help Others
- Quick Learner
- Time Management
- Organizational Skills
Timeline
Server
Salsa Brava
04.2020 - 05.2023
Server
Rosati's Pizza
06.2016 - 07.2019
Bachelor of Science - Criminal Justice
Northern Arizona University
High School Diploma -
Ironwood Ridge High School
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