Makayla Martin
Port Neches,TX
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support..
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Puckett's
Columbia, TN
01.2023 - 03.2024
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
Floor Associate
Home Depot
Nashville, TN
03.2022 - 12.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized merchandise displays to enhance customer engagement and promote sales.
- Maintained clean and safe store environment by following safety protocols and procedures.
- Monitored inventory levels to assist in stock replenishment and minimize out-of-stock situations.
- Answered questions about store policies and addressed customer concerns.
Technical Support Call Center Representative
IBEX Global
Columbia,TN
09.2021 - 01.2022
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted customers with software installations, configurations, and updates to optimize performance.
- Documented technical issues and solutions in ticketing system to streamline follow-up processes.
- Maintained up-to-date knowledge of product features and industry trends to provide informed support.
- Trained new hires on communication techniques and product knowledge to improve team competency.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively..
- Achieved high levels of customer retention by building strong relationships through excellent communication skills and empathy.
Food Service Worker
Panda Express Restaurant Group
Spring Hill, TN
11.2020 - 07.2021
- Implemented feedback from customers to enhance menu offerings and service quality.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
Education
No Degree - Medical Assistant
Fortis Institute
Nashville, TN12-2023
Skills
- Cash handling
- POS system operation
- Reservation planning
- product troubleshooting
- Product knowledge
- Account updating
- Call handling
Timeline
Restaurant Hostess
Puckett's
01.2023 - 03.2024
Floor Associate
Home Depot
03.2022 - 12.2022
Technical Support Call Center Representative
IBEX Global
09.2021 - 01.2022
Food Service Worker
Panda Express Restaurant Group
11.2020 - 07.2021
No Degree - Medical Assistant
Fortis Institute