Makayla Partin
Lebanon,OH
Summary
At Village Station, I spearheaded guest satisfaction initiatives, enhancing service quality and fostering loyalty through exceptional guest relations and efficient reservation handling. My proactive approach and teamwork significantly contributed to smooth operations and repeat business, embodying a results-driven attitude with a blend of hard and soft skills.
Overview
2
2
years of professional experience
Work History
Host Trainer
Village Station
Carlisle, Ohio
03.2022 - 07.2024
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
- Proactively identified potential issues before they escalated into larger problems, mitigating risks to guest satisfaction.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Diploma - General Studies
Springboro High School
Springboro, OH05.2024
Skills
- Team coaching
- Reservation handling
- Guest Relations
- Teamwork and Collaboration
- Customer Service
Timeline
Host Trainer
Village Station
03.2022 - 07.2024
Diploma - General Studies
Springboro High School