Makayla Serrano
Revere,MA
Summary
I am a hardworking and reliable employee with background with customer service. Collaborative, hands-on, and efficient at prioritizing and hand handling tasks to provide a positive dining experience. I am successful with time management and getting to all the customers attended. Strive to meet customer’s need. Demonstrate genuine hospitality.
Overview
1
1
year of professional experience
Work History
Cashier
Kelly’s Roast Beef
Revere, Massachusetts
06.2023 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
3rd Year of High School -
Revere High School
Revere, MASkills
- Customer Assistance
- Written and verbal communication
- Product Knowledge
- Staff Mentoring
Timeline
Cashier
Kelly’s Roast Beef
06.2023 - 12.2023
3rd Year of High School -
Revere High School