Makayla Vaughn
colorado springs
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Dakine Appliance Repair. Proven ability in schedule coordination and data entry, implementing software solutions that enhanced operational efficiency. Recognized for attention to detail and effective multitasking, ensuring optimal resource allocation and improved team performance.
Overview
6
6
years of professional experience
Work History
Scheduler
Dakine Appliance Repair
Colorado Springs, CO
02.2024 - 01.2026
- Coordinated scheduling for service appointments to optimize technician routes and minimize downtime.
- Managed customer communications regarding appointment confirmations and changes to enhance satisfaction.
- Implemented scheduling software to streamline operations and improve accuracy in appointments.
- Developed process improvements that reduced scheduling conflicts and improved team efficiency.
- Assessed technician availability and skills to ensure appropriate resource allocation for jobs.
Barista
Starbucks, Barista
Gadsden, AL
08.2022 - 02.2023
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Operated espresso machines and brewing equipment efficiently while adhering to safety protocols.
- Trained new team members on beverage preparation techniques and customer service standards.
- Assisted in managing inventory levels, ensuring timely restocking of supplies and ingredients.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Collaborated with team members to streamline workflows during peak hours, improving service speed.
- Maintained a clean and organized workspace for optimal productivity and safety.
Food Service Worker
Longhorn Steakhouse
Gadsden, AL
12.2021 - 06.2022
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Collaborated with team members to streamline service flow during peak hours, improving overall dining experience.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and customer flow.
- Coordinated with servers to maintain efficient service during peak hours.
- Assisted in training new hosts on procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, enhancing guest experience.
Cashier/Grocery Stocker
Burtons
Southside Alabama
04.2020 - 11.2021
- Assisted customers with product inquiries and recommendations.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Handled returns and exchanges in accordance with store policies.
- Ensured cleanliness and organization of checkout area consistently.
- Managed stock levels by restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Early Childhood Education
University of Alabama Tuscaloosa
AL05-2027
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Telephone etiquette
- Call management
Timeline
Scheduler
Dakine Appliance Repair
02.2024 - 01.2026
Barista
Starbucks, Barista
08.2022 - 02.2023
Food Service Worker
Longhorn Steakhouse
12.2021 - 06.2022
Cashier/Grocery Stocker
Burtons
04.2020 - 11.2021
Bachelor of Science - Early Childhood Education
University of Alabama Tuscaloosa