MAKAYLA WRENN
Murfreesboro,TN
Summary
Highly motivated Sales Development Representative with a track record of identifying potential clients through various channels such as LinkedIn, cold calling, and email campaigns. A proactive team player who thrives on achieving targets and building strong client relationships.
Overview
3
3
years of professional experience
Work History
Business Development Representative
Horizon Retailers Association
07.2024 - Current
- Brought in new accounts through successful networking strategies and promotional approaches.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to members.
- Developed knowledge of company products and services to make suggestions according to member needs.
- Opened over 12 new accounts, established new territory contributing significantly to the company's growth.
Account Manager
Connection
09.2023 - 03.2024
- Successfully expanded existing client accounts by 20% through upselling and cross-selling additional products and services
- Utilized CRM software to forecast customer needs and track interactions, ensuring efficient account management
- Strengthened relationships with key institutional clients, resulting in a 30% revenue growth
- Successfully negotiated contract renewals, leading to a 25% reduction in churn rate.
Sales Development Representative - Intern
Talend
05.2023 - 06.2023
- Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars
- Collaborated and completed within an SDR team setting
- Built and refined call scripts; designed email campaigns; created prospecting videos
- Engaged actively in weekly performance reviews and coaching in a team setting with manage
Life/Health Insurance Agent
Liberty National Life Insurance
06.2022 - 06.2023
- Develop new marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
- Which helps maintain a low policy lapse rate by 5%
- Reproduced productive relationships to create a pool of prospective clients from various sources by cold calling, networking and using referrals
- Consistently ranked in the top 5% of agents in the Central Alabama region exceeding monthly quotas.
Apple Technical Support Advisor
Kelly Connect
06.2021 - 06.2022
- Established process improvement strategies which drove positive changes achieving 100% IT incident remedy rate
- Received an average 90% customer satisfaction rating, 10% higher than the company average, through effective product knowledge and proactive communication
- Provided IT support services, troubleshooting and system operation to 100+ customers, gaining high customer satisfaction scores.
Education
Sales Development Fellowship -
SV Academy
San Francisco, CABachelor of Science - Applied Physics; Minor Psychology - undefined
Alabama State University
Montgomery, ALSkills
- Effective Communication
- Business Development
- CRM Management
- Strategic Thinking
- Contract Negotiation
- Objection Handling
- Lead Qualification
- Project Management
Timeline
Business Development Representative
Horizon Retailers Association
07.2024 - Current
Account Manager
Connection
09.2023 - 03.2024
Sales Development Representative - Intern
Talend
05.2023 - 06.2023
Life/Health Insurance Agent
Liberty National Life Insurance
06.2022 - 06.2023
Apple Technical Support Advisor
Kelly Connect
06.2021 - 06.2022
Sales Development Fellowship -
SV Academy
Bachelor of Science - Applied Physics; Minor Psychology - undefined
Alabama State University
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