Makayla Yoder
Howe,IN
Summary
Dynamic Store Manager with a proven track record at Dude Abides, excelling in customer service and team leadership. Expert in inventory and cash management, I enhanced customer satisfaction through effective training and mentoring. Recognized for optimizing operations and fostering strong client relationships, driving sales promotions, and ensuring a seamless shopping experience.
Overview
8
8
years of professional experience
Work History
Store Manager
Dude Abides
09.2023 - Current
- Optimized daily operations for seamless store functionality while ensuring cleanliness and safety standards.
- Directed inventory control, cash management, and execution of opening and closing tasks.
- Promptly addressed customer complaints to foster strong relationships with clientele.
- Guided store employees in high-pressure environment using effective communication and feedback strategies.
- Facilitated hiring, training, and mentoring processes for new staff members to strengthen team dynamics.
- Elevated customer satisfaction through comprehensive training in customer service practices and product information.
- Conducted precise point of sale procedures during store transitions.
- Updated merchandise displays regularly to promote new arrivals and special offers.
Bartender
Applebee's
01.2021 - 10.2024
- Managed cash handling duties to ensure accuracy at the end of each shift.
- Served high customer volumes during busy nights and special events.
- Performed all opening and closing duties, including sales reporting and inventory checks.
- Ensured bar readiness by adhering to established opening and closing procedures.
- Cultivated a loyal clientele by consistently delivering outstanding service.
- Kept bar organized and stocked to fulfill customer needs efficiently.
- Implemented alcohol awareness measures to control guest intoxication levels.
- Provided training for new bartenders on standards for drink preparation and customer service.
Server
Applebee's
12.2017 - 09.2022
- Optimized daily operations for seamless store functionality while ensuring cleanliness and safety standards.
- Directed inventory control, cash management, and execution of opening and closing tasks.
- Promptly addressed customer complaints to foster strong relationships with clientele.
- Guided store employees in high-pressure environment using effective communication and feedback strategies.
- Facilitated hiring, training, and mentoring processes for new staff members to strengthen team dynamics.
- Elevated customer satisfaction through comprehensive training in customer service practices and product information.
- Conducted precise point of sale procedures during store transitions.
- Updated merchandise displays regularly to promote new arrivals and special offers.
Education
High School Diploma -
Westview
Topeka, IN2018
Skills
- Customer service and relations
- Problem-solving skills
- Multitasking and organization
- Training and mentoring
- Team leadership
- Store operations management
- Inventory and cash management
- Employee training and development
- POS system proficiency
- Sales promotions management
Timeline
Store Manager
Dude Abides
09.2023 - Current
Bartender
Applebee's
01.2021 - 10.2024
Server
Applebee's
12.2017 - 09.2022
High School Diploma -
Westview