Makayla Young
Keeseville
Summary
Dedicated crew member with a proven track record in delivering exceptional customer service, enhancing guest experiences, and fostering loyalty. Skilled in multitasking and effective communication.
Overview
6
6
years of professional experience
Work History
Crew Member
Dunkin' Donuts Franchising
Plattsburgh, NY
03.2022 - 01.2026
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated coffee brewing equipment and maintained cleanliness standards in food preparation areas.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new crew members on operational procedures and customer service best practices.
- Managed inventory levels, assisting in stock replenishment and minimizing waste effectively.
- Implemented quality control measures to ensure product consistency and adherence to brand standards.
- Assisted in maintaining compliance with health and safety regulations during daily operations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Server
Indian Bay Marina
Willsboro, NY
03.2025 - 08.2025
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently to ensure timely service.
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Assisted in maintaining cleanliness and organization of dining area.
- Implemented process improvements for order accuracy and efficiency.
- Developed strong relationships with regular customers to foster loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Host
Willsboro Bay Marina
Willsboro, NY
07.2020 - 08.2020
- Greeted and seated guests, ensuring a welcoming atmosphere at marina dining facilities.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hosts on customer service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Exercise Science
SUNY, Potsdam
Potsdam, New York, NY12-2026
High School Diploma -
AuSable Valley Central School
Clintonville, NY06-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Interactive communication skills
- Drive-thru operations
- Store opening and closing
- Hospitality service expertise
Timeline
Server
Indian Bay Marina
03.2025 - 08.2025
Crew Member
Dunkin' Donuts Franchising
03.2022 - 01.2026
Host
Willsboro Bay Marina
07.2020 - 08.2020
Bachelor of Science - Exercise Science
SUNY, Potsdam
High School Diploma -
AuSable Valley Central School