Makayla Gallardo
Taylor,TX
Summary
Detail-oriented and professional customer service specialist with experience in data entry and administrative support. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining accurate records. Adept with a variety of computer systems and software.
A goal-oriented individual with a proven ability to work independently, meet deadlines, and exceed performance targets. Committed to delivering exceptional service and contributing to team success in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MARMAXX-TJ Maxx Department Store
01.2024 - 05.2024
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
VIP Cocktail Server
Red Rose
07.2021 - 04.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Handled large sums of money ($500-$10,000)
Market Research Analyst
DSS Research
06.2019 - 06.2021
- Created and presented real-time reports on current market conditions to upper management.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
- Forecasted and tracked marketing and sales trends by thoroughly analyzing collected data.
- Utilized specialized software to capture and process data.
- Answered inbound calls to assist customers with product inquiries, account issues, and technical support.
- Provided troubleshooting and solutions for technical problems with products or services.
- Resolved customer complaints in a calm and efficient manner, ensuring high satisfaction.
- Maintained high-quality service by meeting or exceeding performance metrics, such as call resolution times and customer satisfaction ratings.
- Collated information to interpret data for clients.
- Assisted up to 30+ customers per day.
CNA
The Enclave Assisted Living
07.2018 - 05.2019
- Supported needs of 10+ residents under long-term care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
Education
No Degree - Nursing
Temple Community College
Taylor, TX08-2026
Skills
- Time Management
- Effective Communication
- Attention to Detail
- Positive Attitude
Timeline
Customer Service Representative
MARMAXX-TJ Maxx Department Store
01.2024 - 05.2024
VIP Cocktail Server
Red Rose
07.2021 - 04.2023
Market Research Analyst
DSS Research
06.2019 - 06.2021
CNA
The Enclave Assisted Living
07.2018 - 05.2019
No Degree - Nursing
Temple Community College
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