Makell Mooney
Bridgeport,CT
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record driven to increase revenue, improving buying experience and elevating company targeted market. Consistently recognized for sales performance and excellence in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Old Navy, Gap
10.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeled items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Sales Associate/Customer Service
Hair Heaven
06.2020 - 02.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise stock room.
- Answered customer questions regarding wigs, extensions, weaves, length, color, sizing, accessories, and proper care for merchandise.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Engaged with customers to build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies, such as recommending accessories and complementary purchases, to boost revenue.
Education
Associate of Science - General Studies: Nursing And Health
Housatonic Community College
Bridgeport, CT06.2026
Associate of Science - Business Entrepreneurship
Housatonic Community College
Bridgeport, CT05.2024
High School Diploma -
Great Oaks Charter
Bridgeport, CT06.2021
Skills
- Organizational skills
- Customer service
- Stocking and Receiving
- Communication
- Microsoft Office
- Cash Register Operation
Timeline
Retail Sales Associate
Old Navy, Gap
10.2022 - Current
Retail Sales Associate/Customer Service
Hair Heaven
06.2020 - 02.2022
Associate of Science - General Studies: Nursing And Health
Housatonic Community College
Associate of Science - Business Entrepreneurship
Housatonic Community College
High School Diploma -
Great Oaks Charter