Makenna Tisdale
Carson City
Summary
Dynamic Back Office Lead Medical Assistant at Northern Nevada Allergy Clinic, skilled in patient care coordination and injections administration. Enhanced clinic efficiency through process improvements, fostering strong patient relationships with compassionate communication. Proficient in electronic medical records and HIPAA compliance, ensuring confidentiality and safety in all patient interactions.
Overview
6
6
years of professional experience
Work History
Back Office Lead Medical Assistant
Northern Nevada Allergy Clinic
Carson City
11.2020 - Current
- Assisted in patient intake by accurately documenting medical histories and vital signs.
- Managed appointment scheduling, ensuring efficient workflow and timely patient care.
- Supported allergy testing procedures, preparing patients and equipment for optimal outcomes.
- Educated patients on treatment plans and medication usage to enhance compliance.
- Coordinated with healthcare providers to streamline communication and improve patient services.
- Maintained organized electronic health records, ensuring accuracy and confidentiality of information.
- Conducted follow-up calls to check on patient progress and address concerns promptly.
- Implemented process improvements that enhanced clinic efficiency and reduced wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supervised daily operations of back office medical tasks to ensure compliance with healthcare regulations.
- Trained and mentored junior staff on best practices for patient data management and electronic health record systems.
Education
High School Diploma -
Lassen High School
Susanville, CA06.2017
Skills
- Injections administration
- Vital signs monitoring
- Team leadership
- HIPAA compliance
- Appointment scheduling
- Patient care coordination
- Medical terminology proficiency
- Reliable team player
- Compassionate
- Maintaining confidentiality
- Insurance authorizations
- Electronic medical records
- Medical records management
Timeline
Back Office Lead Medical Assistant
Northern Nevada Allergy Clinic
11.2020 - Current
High School Diploma -
Lassen High School