Makenniah Patterson
Pittsburgh,PA
Summary
Detail-oriented Patient Access Representative with strong HIPAA compliance and effective communication skills. Proven ability to manage patient inquiries and registrations efficiently while ensuring data accuracy.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Patient Access Representative
Ensemble Health Partners
Pittsburgh, 15243
02.2024 - Current
- Greeted patients and families upon arrival for appointments and procedures.
- Collected and verified patient information for accurate registration processes.
- Assisted patients with insurance verification and eligibility inquiries effectively.
- Scheduled patient appointments while managing multiple calendars efficiently.
- Communicated clearly with healthcare staff about patient needs and concerns.
- Utilized electronic health record systems to update patient information accurately.
- Provided guidance on financial options and payment plans to patients as needed.
- Resolved patient inquiries and concerns promptly to enhance service experience.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Patient Access Associate
Jefferson Hospital
Clairton, Pennsylvania
05.2023 - 06.2024
- Managed patient check-in processes to ensure smooth admissions.
- Assisted patients with completing necessary registration forms and documentation.
Dietary Aide
Jefferson Hospital
Clairton, Pennsylvania
01.2022 - 12.2022
- Prepared nutritious meals following dietary guidelines and individual resident preferences.
- Assisted in serving meals to residents in a timely and professional manner.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with dietary staff to plan menus that meet nutritional needs.
Education
Clairton High School
Clairton, PennsylvaniaSome College (No Degree) - Registered Nurse
Community College of Allegheny County
Pittsburgh, PASkills
- HIPAA compliance
- Customer relationship management
- Data entry accuracy
- Problem solving
- Attention to detail
- Effective communication
- Time management
Timeline
Patient Access Representative
Ensemble Health Partners
02.2024 - Current
Patient Access Associate
Jefferson Hospital
05.2023 - 06.2024
Dietary Aide
Jefferson Hospital
01.2022 - 12.2022
Clairton High School
Some College (No Degree) - Registered Nurse
Community College of Allegheny County