Overview
Work History
Education
Skills
Websites
Leadership Experience
Timeline
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Makenzi Maddox

Frisco,Texas

Overview

4
4
years of professional experience

Work History

Assistant Manager

TURBO Coffee
The Colony, Texas
11.2024 - Current
  • Supervised daily operations, including staffing, inventory management, and customer relations
  • Trained and mentored staff to deliver exceptional service and maintain consistency
  • Monitored financial performance, conducted cash reconciliations, and analyzed sales reports
  • Implemented creative marketing strategies to promote special events and increase foot traffic
  • Ensured compliance with health and safety regulations and company policies
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Executive Assistant

The Legacy Group
Frisco, Texas
09.2024 - 01.2025
  • Managed daily operations, schedules, and communications for senior leadership
  • Coordinated team meetings, prepared agendas, and ensured follow-up on action items
  • Oversaw administrative tasks such as expense reports, travel arrangements, and vendor contracts
  • Streamlined internal processes to improve efficiency and team collaboration
  • Supported project management efforts by tracking progress and preparing detailed reports
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.

Bartender

MASHD
Frisco, Texas
06.2024 - 09.2024
  • Operated POS systems and managed bar tabs to ensure accurate revenue tracking
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Provided support in developing menus according to current trends or customer requests.
  • Collaborated with management to identify areas where additional training was needed.

Media Assistant

DMX Consulting, LLC
Frisco, Texas
01.2021 - 07.2024
  • Created and managed content for social media platforms and coordinated marketing campaigns
  • Assisted with video and graphic production to enhance digital presence
  • Analyzed engagement metrics and provided reports on campaign effectiveness
  • Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
  • Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.

Lead Bartender

Red Lobster
Stillwater, Oklahoma
01.2024 - 05.2024
  • Advertised, marketed and recommended drink options to guests.
  • Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.

Shift Lead

Rib Crib
Stillwater, Oklahoma
09.2022 - 12.2023
  • Monitored team performance, resolved conflicts, and maintained optimal staffing levels
  • Managed cash handling and end-of-day financial reports to ensure transaction accuracy
  • Trained new employees on customer service standards and operational procedures
  • Developed shift schedules to optimize workflow and employee efficiency
  • Ensured health and safety compliance by maintaining cleanliness and proper food handling

Education

Some College (No Degree) - Business Administration, Marketing

Oklahoma State University
Stillwater, Oklahoma

Skills

  • Scheduling
  • Calendar management
  • Project coordination
  • Expense reporting
  • Inventory management
  • Team training
  • Process improvement
  • Customer service
  • Social media management
  • Content creation
  • Event planning
  • Proficiency in Microsoft Office Suite
  • POS systems
  • Web design
  • Schedule management

Leadership Experience

  • Member, African American Business Student Association, 2020-2023
  • Member, Women in Business, 2022-2024
  • Lead Orange Award Recipient, 2021-2023

Timeline

Assistant Manager

TURBO Coffee
11.2024 - Current

Executive Assistant

The Legacy Group
09.2024 - 01.2025

Bartender

MASHD
06.2024 - 09.2024

Lead Bartender

Red Lobster
01.2024 - 05.2024

Shift Lead

Rib Crib
09.2022 - 12.2023

Media Assistant

DMX Consulting, LLC
01.2021 - 07.2024

Some College (No Degree) - Business Administration, Marketing

Oklahoma State University
Makenzi Maddox