Makenzi Maddox
Frisco,Texas
Overview
4
4
years of professional experience
Work History
Assistant Manager
TURBO Coffee
The Colony, Texas
11.2024 - Current
- Supervised daily operations, including staffing, inventory management, and customer relations
- Trained and mentored staff to deliver exceptional service and maintain consistency
- Monitored financial performance, conducted cash reconciliations, and analyzed sales reports
- Implemented creative marketing strategies to promote special events and increase foot traffic
- Ensured compliance with health and safety regulations and company policies
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Executive Assistant
The Legacy Group
Frisco, Texas
09.2024 - 01.2025
- Managed daily operations, schedules, and communications for senior leadership
- Coordinated team meetings, prepared agendas, and ensured follow-up on action items
- Oversaw administrative tasks such as expense reports, travel arrangements, and vendor contracts
- Streamlined internal processes to improve efficiency and team collaboration
- Supported project management efforts by tracking progress and preparing detailed reports
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Bartender
MASHD
Frisco, Texas
06.2024 - 09.2024
- Operated POS systems and managed bar tabs to ensure accurate revenue tracking
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Provided support in developing menus according to current trends or customer requests.
- Collaborated with management to identify areas where additional training was needed.
Media Assistant
DMX Consulting, LLC
Frisco, Texas
01.2021 - 07.2024
- Created and managed content for social media platforms and coordinated marketing campaigns
- Assisted with video and graphic production to enhance digital presence
- Analyzed engagement metrics and provided reports on campaign effectiveness
- Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
Lead Bartender
Red Lobster
Stillwater, Oklahoma
01.2024 - 05.2024
- Advertised, marketed and recommended drink options to guests.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
Shift Lead
Rib Crib
Stillwater, Oklahoma
09.2022 - 12.2023
- Monitored team performance, resolved conflicts, and maintained optimal staffing levels
- Managed cash handling and end-of-day financial reports to ensure transaction accuracy
- Trained new employees on customer service standards and operational procedures
- Developed shift schedules to optimize workflow and employee efficiency
- Ensured health and safety compliance by maintaining cleanliness and proper food handling
Education
Some College (No Degree) - Business Administration, Marketing
Oklahoma State University
Stillwater, OklahomaSkills
- Scheduling
- Calendar management
- Project coordination
- Expense reporting
- Inventory management
- Team training
- Process improvement
- Customer service
- Social media management
- Content creation
- Event planning
- Proficiency in Microsoft Office Suite
- POS systems
- Web design
- Schedule management
Websites
Leadership Experience
- Member, African American Business Student Association, 2020-2023
- Member, Women in Business, 2022-2024
- Lead Orange Award Recipient, 2021-2023
Timeline
Assistant Manager
TURBO Coffee
11.2024 - Current
Executive Assistant
The Legacy Group
09.2024 - 01.2025
Bartender
MASHD
06.2024 - 09.2024
Lead Bartender
Red Lobster
01.2024 - 05.2024
Shift Lead
Rib Crib
09.2022 - 12.2023
Media Assistant
DMX Consulting, LLC
01.2021 - 07.2024
Some College (No Degree) - Business Administration, Marketing
Oklahoma State University